Adrienne Charles, APA

Retirement Plan Consultant at Definiti LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Languages
  • English -
Skills

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Raheem Momin

Adrienne and I have worked together for 4 years. She is very knowledgeable and bright in what she does as pension administrator. She also has experienced in pension accounting before she was promoted to pension administrator. She would be a great addition to any company.

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Credentials

  • APA
    National Institute of Pension Administrators (NIPA)
    Jul, 2011
    - Nov, 2024

Experience

  • Definiti LLC
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Retirement Plan Consultant
      • May 2023 - Present

      Oversee plan assignments of various plan types including: 401(k), 403(b), 457(b) & Solo K Single point of contact and ownership for assigned clients Assist in training of Associate Retirement Plan Administrators Provide support to financial advisors and referral sources Accurately interpret and apply plan document provisions Ensure compliance with DOL and IRS requirements Annual compliance testing for assigned clients (402(g), 415(c), 410(b), ADP/ACP, Plan Limits, Top Heavy, etc.) Preparation and filing of Form 5500 and related schedules Prepare projected and actual employer plan contribution calculations using all types of allocation methods Required Minimum Distribution (RMD) determination and processing Ensure proper coordination and delivery of annual required notices Review of Associate Retirement Plan Administrator work for assigned clients Support the retirement plan implementation, conversion, de-conversion and termination processes Show less

  • KEATING
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Retirement Plan Department Manager
      • Dec 2022 - Feb 2023

      Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building. Implemented new video training process to promote self-reliance and accessibility at any time. Served as a resource for 4 indirect reports, checking in with them independently and collectively. Managed workflow of 18 assigned plans including timely enrollment process, year-end data gathering and ongoing employee maintenance. Assigned tasks based on operational needs and individual strengths. Successfully completed 2 EOS Traction books, engaging in discussion with management team on objectives and tools learned. Trained in Strategic Coach Business Model to promote entrepreneurial mindset aligned with company's core values. Utilized 15Five performance management platform used to upskill managers with driving performance and engagement. Show less

  • SS&C Technologies
    • United States
    • Software Development
    • 700 & Above Employee
    • Account Manager
      • Apr 2022 - Dec 2022

      Dedicated to 300+ small to mid-market Plan Sponsors utilizing T. Rowe Price Recordkeeper Services Developed and recommended improvements to workflows and procedures to increase efficiency and client satisfaction. Assisted in the collection, review and preparation of client information used for compliance testing. Communicated with Compliance Testing and Reporting specialists regarding testing and 5500 results or issues and was responsible for final review of each plan sponsor's compliance package. Promoted customer satisfaction through proactive and effective service delivery and ensured prompt and effective response to all plan sponsor inquiries. Serve as subject matter expert to other Account Managers on compliance related matters. Show less

  • Ascensus
    • United States
    • Financial Services
    • 700 & Above Employee
    • Senior Onboarding Consultant
      • Dec 2021 - Apr 2022

      Piloted onboarding process for newly sold retirement plans including plan design for start-ups and guidance on takeovers of existing plans.Quality control and assurance for plan conversions/account transition.Trained and educated clients to ensure smooth implementation and on-going administration of services.Provided excellent service and attention to customers when face-to-face or through phone conversations.Served as senior and mentor to 4 colleagues. Provided training on plan design, implementation strategies, and plan document interpretation. Show less

    • Retirement Plan Consultant
      • Dec 2020 - Dec 2021

      Headed compliance workflow for 60 small to mid-market plans.Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals for matters related to ERISA compliance, plan design and governmental reporting.Reviewed and performed, as needed, the annual testing for plans, including ADP/ACP, Top Heavy, 410(b), 415, 401(a)(4), deductibility, and 402(g).Coordinated all initial and ongoing plan design and document support, including understanding responsibilities with IRS and Department of Labor regulations.Researched and corrected customer issues in areas such as plan benefits, coverage eligibility and claims processes.Acted as mentor to assigned Coordinators, collaborating to provide compliant and accurate valuation reports, annual testing, and reporting. Show less

  • G&A Partners
    • United States
    • Human Resources
    • 400 - 500 Employee
    • Retirement Plan Consultant - Implementation
      • Feb 2019 - Nov 2020

      Orchestrated all elements of 401(k) plan implementation that include plan design for clients joining the G&A sponsored Multiple Employer Plan (MEP) and outside Client Plans. Identified controlled groups, current plan analysis and coordinate with multiple internal and external parties through to completion including transfer of assets when applicable. Verbalized consultative solutions for best practices and advise on regulatory guidelines that affect plan compliance before and after implementation. Managed Platinum and A-List clients in assigned regions to strengthen customer relationships and enhance loyalty by devising personalized experiences. Identified, addressed, and resolved escalated issues. Tracked implementation and transfer of assets activity results via internal databases. Primary resource and subject matter expert on retirement plans. Setup and attended on-site client benefit fairs to educate staff. Demonstrated leadership by making improvements to work processes and helping to train 2 401(k) Specialists and 2 Analysts Modeled and coached others on Customer Service Excellence within 401(k) Team including being a member of the G&A Client Experience Ambassador Council. Show less

  • American National
    • United States
    • Insurance
    • 700 & Above Employee
    • Senior Plan Administrator
      • Jul 2018 - Feb 2019

      Responsible for administration of over 120 retirement plans including a variety of 401(k) plan types, such as Traditional, Solo K, Safe Harbor, and DC/DB Combo plans in the small plan market. Substantial reconciliation of payroll discrepancies, contribution funding, and plan assets for takeovers and existing plans prior to testing. Completed annual valuations: determine eligibility, calculate/allocate employer contributions and forfeitures. Performed nondiscrimination testing as applicable for the plan type. Communicated with agents and plan sponsors regarding administration of plans, explained document provisions, and provided sponsor website assistance as needed. Quality review of annual valuations and other related processes of non-senior administrators. Prepared Form 5500 and related Schedules. Research IRS/DOL regulations to resolve matters. Participated in year-end process improvement projects offering solutions and insights on efficiencies. Show less

  • AIG
    • United States
    • Insurance
    • 700 & Above Employee
    • Plan Administration Consultant
      • Sep 2013 - Jul 2018

      Managed compliance workflow of over 25 strategic clients comprising of 401(k), 403(b), Church and governmental plan types. Conducted and analyzed nondiscrimination testing in accordance with IRS and DOL regulations. Calculated contributions with complex age and service-based formulas including New Comparability. Learned to interpret multiple document types including governmental and individually designed plan documents. Maintained rapport to ensure client retention by problem solving with business acumen. Collaborate and support other departments to meet regulatory deadlines and support plan sponsor’s audits. Facilitated opportunities to boost morale and keep team members motivated. Show less

  • Loren D. Stark Company
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Pension Consultant
      • Nov 2007 - Aug 2013

      Hired as Trust Accountant then promoted to Pension Administrator within 2 years. Responsible for managing compliance and administration of over 50 small-mid market plans. Provided excellent service and attention to customers when face-to-face or through phone conversations. Prepared contribution calculations, testing, projections, and annual valuations. Prepared Form 5500 and related Schedules. Implemented new and takeover plans with affiliated PEO, clients, brokers, and depositories. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Attained Accredited Pension Administrator (APA) designation from National Institute of Pension Administrators (NIPA). Show less

Education

  • University of Houston
    No Degree, Business Administration and Management, General
    1997 - 2001
  • James Madison HS
    High School Diploma, General Studies
    1994 - 1997

Community

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