Experience

Beyond Physical Private Training Studio

• Canada
• Spectator Sports
• 1 - 100 Employee

• Virtual Assistant

  • Mar 2021 - Present

  • Cold calling and client acquisition to generate leads and increase sales. • Booking appointments and managing schedules to ensure timely and efficient communication with clients. • Managing social media accounts, including Facebook and Instagram, to create engaging content, grow followers, and increase brand visibility. • Providing excellent customer service by answering emails, texts, and calls promptly and professionally. • Editing exercise videos and creating customized workout plans for clients. • Scheduling workout videos for the gym and managing client schedules to ensure effective training sessions. • Creating social media content using Canva and scheduling them to increase engagement and build brand awareness. Show less



CONQUEROR TRANSPORTATION LLC

• United States
• 1 - 100 Employee

• Dispatch Coordinator

  • Oct 2020 - Mar 2021

  • Coordinating and scheduling the delivery of goods or services to customers or clients. • Assigning drivers or service technicians to specific jobs or routes based on availability and workload. • Maintaining accurate records of delivery schedules, drivers' hours of service, and vehicle maintenance. • Communicating with drivers and other team members to ensure timely and efficient delivery of goods or services. • Responding to customer inquiries and resolving any issues related to delivery or service. • Monitoring inventory levels and scheduling replenishment as needed. • Analyzing delivery performance metrics and identifying areas for improvement. • Developing and implementing processes to improve dispatch efficiency and accuracy. • Ensuring compliance with all applicable regulations and safety standards. • Providing training and support to new dispatch team members. Show less



Beyond Physical Private Training Studio

• Canada
• Spectator Sports
• 1 - 100 Employee

• Virtual Assistant

  • May 2020 - Dec 2020

  • Cold calling and client acquisition to generate leads and increase sales. • Booking appointments and managing schedules to ensure timely and efficient communication with clients. • Managing social media accounts, including Facebook and Instagram, to create engaging content, grow followers, and increase brand visibility. • Providing excellent customer service by answering emails, texts, and calls promptly and professionally. • Editing exercise videos and creating customized workout plans for clients. • Scheduling workout videos for the gym and managing client schedules to ensure effective training sessions. • Creating social media content using Canva and scheduling them to increase engagement and build brand awareness. Show less



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Learning and Development Coordinator

  • May 2019 - Jan 2020

  • Delivered robust training courses via variety of methods, including classroom and e-learning programs• Developed new and improved training programs to fit under served areas• Trained employees on updated procedures• Updating Training Curriculum• Creating and facilitating Monthly Process Knowledge Test

• Inside Sales Account Executive

  • May 2017 - May 2019

  • Used cold calling reach out to potential customers to discuss shipping needs and goals• Scheduling shipment pick-ups and delivery appointments • Developed strong relationships with business owners and negotiated pricing following established procedures• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts• Made outbound calls to existing customers for account continuity



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2013 - Jan 2015

  • Responsible for ensuring that policy inquiries and complaints are resolved. • Reviewing account violations • Handling unauthorized account takeovers • Responsible for ensuring that policy inquiries and complaints are resolved. • Reviewing account violations • Handling unauthorized account takeovers



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2012 - Feb 2013

  • Handling billing inquiries and credit status • Processing payment arrangements, account changes and phone number switch • Collecting payment from customers • Basic technical troubleshooting • Handling billing inquiries and credit status • Processing payment arrangements, account changes and phone number switch • Collecting payment from customers • Basic technical troubleshooting