Experience

Samfiru Tumarkin LLP

• Canada
• Law Practice
• 1 - 100 Employee

• Employment Law Associate

  • Nov 2022 - Present

• Articled Student

  • Jul 2021 - Nov 2022



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Inbound Customer Service Representative

  • Jul 2015 - May 2021

  Took inbound phone calls and online chats from new and existing customers to support with general account inquiries, billing, and sales. Asked insightful questions to explain how Shaw products & services would be suitable for them in a personalized manner, and developed communication skills to effectively assist customers in challenging situations. Delivered first-class customer service and engaged with customers to build rapport, discover their needs, and recommend products and services suitable for their household and lifestyle. Assisted supervisors with training and mentoring new hires, resolving customer escalations, and was placed on a high-performance sales team after consistently exceeding performance targets. Worked full-time from 2015-2018, and then worked part-time (20 hours per week) while attending law school full-time. Show less