Workers Compensation Claims Adjuster

• Feb 2023 - Present

Asana Project Management Certificate

• 2022 - 2022

While pursuing Asana Project Management Certificate, I leveraged Asana to create and manage a project schedule model and learned about utilizing Google Sheets to develop a project budget. Moreover, I tracked the difference between estimated and actual costs prior to implementing corrective action, guided project activities, liaised in agreements between internal stakeholders for ensuring transparency, and identified/documented project risks in a risk register along with planning and executing responses. Some key highlights associated with this qualification include: • Completed the program a month earlier than the specified timeframe. • Demonstrated excellence in assigned projects, achieving 90% and above scores. • Gained solid expertise in effectively using Asana, a project management software tool. Show less

Title Clearance Analyst

• 2013 - 2022

As Senior Title Clearance Analyst, I managed a high-volume portfolio from conception to completion, ascertained risk elements through situational analysis, resolved encountered issues, and elicited additional needed information by reviewing legal documents and conducting extensive research. Among my notable accomplishments, I: • Reduced the number of clients in refinance queue by 20K within 3 months through the orchestration of training and development for various project teams during COVID, while getting new hires up to speed, providing comprehensive guidance, and resolving complex queries. • Achieved 100% quality checks and exceeded monthly goals by over 10% within a fast-paced environment by demonstrating strong organizational skills. • Decreased the influx of calls and emails from clients requesting status updates by collaborating with team members and implementing a quick response process for all team members to use during COVID. • Earned awards and recognition from leadership, clients, and co-workers through an exhibition of solid performances. • Selected by the leadership to manage further responsibilities for notable success in performance review ratings. • Accomplished company goals by strategically liaising with internal/external teams, leadership, clients, and vendors. Show less

Title Specialist

• 2012 - 2013

At First American Mortgage Services, I streamlined correspondences with clients/field escrow offices, ensured documentation accuracy, determined tax liabilities, researched various databases to obtain needed documentation, and removed irrelevant mortgages/judgments. Highlights associated with this job role include: • Enabled the continued resolution of title clearance obstacles by obtaining subordination agreements from multiple lenders. At First American Mortgage Services, I streamlined correspondences with clients/field escrow offices, ensured documentation accuracy, determined tax liabilities, researched various databases to obtain needed documentation, and removed irrelevant mortgages/judgments. Highlights associated with this job role include: • Enabled the continued resolution of title clearance obstacles by obtaining subordination agreements from multiple lenders.