Finance & HR Operations Specialist

• Jun 2023 - Present

Student Ambassador

• Apr 2021 - Feb 2023

• Conducted interviews with potential students. • Represented EHL values to external guests. • Conducted interviews with potential students. • Represented EHL values to external guests.

Operations Assistant

• Jan 2022 - Feb 2022

• Created new departmental SOPs along with new company guidelines such as Travel, Ethic, Slack usage, and Gmail usage guidelines. • Supervised and trained the next intern.

Operations Intern

• Jul 2021 - Dec 2021

• Assisted the Finance, HR, and Operations Manager in her daily tasks. • Executed the accounts payable and receivable on different accounting software as per the entity location. • Oversaw expense reports processing, balance sheet, and monthly P&L reporting, shortfall calculation. • Supervised employees and consultants’ payroll worldwide using multiple bank portals displayed in five currencies. • Redesigned the HR strategy by creating a company wiki, policies, and guidelines, collaborating for a “career” and “about” section on the company website, and by improving the recruiting funnel by diversifying hiring channels. • Decreased interns’ budget by 40% while increasing productivity. • Maximized the views on the Glassdoor company page by 169.5% while improving the employer branding and value proposition. • Conducted weekly meetings with the CEO and collaborated with multiple departments on various projects. • Advised employees’ general inquiries related to insurance policies, ESOP, and expenses reports. • Investigated revenue-based financing funding and capital increase Show less

Front office Intern

• Aug 2019 - Feb 2020

• Welcomed and greeted guests, handled check-in and check-out procedures. • Provided guests with directions and recommendations for local points of interest. • Conducted daily accounting tasks and generated reports for the senior accountant executives. • Managed reservation system, dealt with bookings by phone, email, or face-to-face. • Successfully resolved guest complaints and acted in a proper manner. • Collaborated with the reservations department and concierge services. • Managed the cash register during the opening and closing hours. • Supervised the reception desk alone during night shifts. • Trained new staff and new interns. Show less

Bartender

• Nov 2018 - Dec 2018

• Served beverages to guests and engaged in clientele relations to drive customer loyalty. • Led the opening of the bar and assisted the manager in weekly beverage inventory. • Used the cash register and implemented new changes in daily transactions recorded on the point of service system (POS). • Served beverages to guests and engaged in clientele relations to ensuring customer loyalty. • Served beverages to guests and engaged in clientele relations to drive customer loyalty. • Led the opening of the bar and assisted the manager in weekly beverage inventory. • Used the cash register and implemented new changes in daily transactions recorded on the point of service system (POS). • Served beverages to guests and engaged in clientele relations to ensuring customer loyalty.

Intern

• Sep 2018 - Sep 2018

• Took the guest's phone orders and served in-room guests. • Understood V.I.P preferences to provide personalized service. • Applied strict hygiene procedures. • Took the guest's phone orders and served in-room guests. • Understood V.I.P preferences to provide personalized service. • Applied strict hygiene procedures.