Experience

TotalEnergies Power & Gas Belgium

• Belgium
• Utilities
• 100 - 200 Employee

• Salesforce / IT Care and Sales Team Lead

  • Oct 2020 - Present

  Liège, Région wallonne, Belgique

• Head of IT Delivery

  • Sep 2019 - Oct 2020

  Liège, Région wallonne, Belgique

• PMO Manager

  • Sep 2017 - Sep 2019

  Région de Liège, Belgique Defining project process & creating team spirit between business, demand and delivery teams Coaching project leaders and business analysts Monitor the IT roadmap of the company Co-implementing the Agile Spotify model in the IT department Co-driving offshore initiative

• Program Manager / Coordinateur de programmes

  • Jun 2016 - Sep 2017

  Région de Liège, Belgique Responsible of Lampiris France projects coordination Securing the PMO roadmap of Lampiris France Coaching Functionnal analysts, Business Analysts and Projects Leaders Driving the IT Migration from Lampiris to Total Spring in 2017 Managing a team of 10 FTE

• Project owner

  • Jul 2013 - Jun 2016

  Région de Liège, Belgique Many projects until now, mainly with 2 axes : * Customer facing projects (customer space, website, subscription tools) * Backoffice tools (CRM, ticketing system, mass campaign handler) As a point of contact between Lampiris France Director and PMO, I find technical and timing solutions for both parts. As Lampiris France began in startup mode, I deliver low and high budget projects, with local or remote team. We work as a small team, with a lot of freedom to propose improvements to… Show more Many projects until now, mainly with 2 axes : * Customer facing projects (customer space, website, subscription tools) * Backoffice tools (CRM, ticketing system, mass campaign handler) As a point of contact between Lampiris France Director and PMO, I find technical and timing solutions for both parts. As Lampiris France began in startup mode, I deliver low and high budget projects, with local or remote team. We work as a small team, with a lot of freedom to propose improvements to projects sponsors.

• Business Analyst

  • Apr 2013 - Jan 2014

  Région de Liège, Belgique As a member of the business team, I shared my time between back office agent, tester/analyst and project owner on small projects. The analyses were mainly about subscripton (on website or for Contact center) and ticketing tools, including specifications, databases analysis, business process descriptions, testing and coaching. Lampiris works with Agile/scrum method.

• Agent back-office

  • Nov 2012 - Jul 2013

  Région de Liège, Belgique Member of subscription team.



Ecole consulaire belge de Lubumbashi

• Professeur agrégé

  • Sep 2010 - Jul 2012

  Lubumbashi - République démocratique du Congo Teacher of history and geography in this Belgian Program school. Students from 12 to 18 years old (1st grade to 6th grade).



Fédération Wallonie-Bruxelles

• Belgium
• Government Administration
• 700 & Above Employee

• Professeur de géographie

  • Sep 2009 - Jul 2010

  Région de Bruxelles, Belgique Teacher of geography. Students of 15 to 17 years old. Part time.



Enseignement - Communauté française de Belgique

• Professeur de français

  • Nov 2008 - Feb 2009

  Région de Liège, Belgique Teacher of French. Students from 15 to 17 years old.



Orchestre Philharmonique Royal de Liège

• Groom

  • Sep 2004 - Feb 2009

  Région de Liège, Belgique Part time during university years. - Accomodate spectators - Serve drinks and food