Adriel Lim Hui Chuen
Customer Operations Executive at Flo Energy- Claim this Profile
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Bio
Rowena Paulino
Adriel and I worked together in GlobalSign sales team as our Sales Administrator, and I was lucky to call her my co-worker and friend. She consistently gave 100 percent effort to the team and played a significant role in ensuring the sales operation was always smooth and consistent. She’s always willing to lend a hand to anyone who needs it. Her overcoming challenges with a smile made her stand out as a cut above the rest. I highly recommend her to any company.
LinkedIn User
It was a great pleasure to have worked together with Adriel over the past 2 years. You can count on Adriel as a colleague to make sure that assigned tasks get completed without supervision as she makes sure to deliver a job well done. Even when the going gets tough, Adriel has proven herself to be a person to rely on as she diligently completes her daily tasks responsibly without complaints. An eager learner and self-starter, Adriel always acquire new knowledge around her work without being instructed. She will also volunteer to help others when she has spare time. Lastly, Adriel is also highly empathetic towards people and this keeps her well connected with her colleagues and customers. Once again, it was a great pleasure to have known and worked with Adriel and I will not hesitate to recommend her to any prospective employers. Keep up the good work, Adriel!
Rowena Paulino
Adriel and I worked together in GlobalSign sales team as our Sales Administrator, and I was lucky to call her my co-worker and friend. She consistently gave 100 percent effort to the team and played a significant role in ensuring the sales operation was always smooth and consistent. She’s always willing to lend a hand to anyone who needs it. Her overcoming challenges with a smile made her stand out as a cut above the rest. I highly recommend her to any company.
LinkedIn User
It was a great pleasure to have worked together with Adriel over the past 2 years. You can count on Adriel as a colleague to make sure that assigned tasks get completed without supervision as she makes sure to deliver a job well done. Even when the going gets tough, Adriel has proven herself to be a person to rely on as she diligently completes her daily tasks responsibly without complaints. An eager learner and self-starter, Adriel always acquire new knowledge around her work without being instructed. She will also volunteer to help others when she has spare time. Lastly, Adriel is also highly empathetic towards people and this keeps her well connected with her colleagues and customers. Once again, it was a great pleasure to have known and worked with Adriel and I will not hesitate to recommend her to any prospective employers. Keep up the good work, Adriel!
Rowena Paulino
Adriel and I worked together in GlobalSign sales team as our Sales Administrator, and I was lucky to call her my co-worker and friend. She consistently gave 100 percent effort to the team and played a significant role in ensuring the sales operation was always smooth and consistent. She’s always willing to lend a hand to anyone who needs it. Her overcoming challenges with a smile made her stand out as a cut above the rest. I highly recommend her to any company.
LinkedIn User
It was a great pleasure to have worked together with Adriel over the past 2 years. You can count on Adriel as a colleague to make sure that assigned tasks get completed without supervision as she makes sure to deliver a job well done. Even when the going gets tough, Adriel has proven herself to be a person to rely on as she diligently completes her daily tasks responsibly without complaints. An eager learner and self-starter, Adriel always acquire new knowledge around her work without being instructed. She will also volunteer to help others when she has spare time. Lastly, Adriel is also highly empathetic towards people and this keeps her well connected with her colleagues and customers. Once again, it was a great pleasure to have known and worked with Adriel and I will not hesitate to recommend her to any prospective employers. Keep up the good work, Adriel!
Rowena Paulino
Adriel and I worked together in GlobalSign sales team as our Sales Administrator, and I was lucky to call her my co-worker and friend. She consistently gave 100 percent effort to the team and played a significant role in ensuring the sales operation was always smooth and consistent. She’s always willing to lend a hand to anyone who needs it. Her overcoming challenges with a smile made her stand out as a cut above the rest. I highly recommend her to any company.
LinkedIn User
It was a great pleasure to have worked together with Adriel over the past 2 years. You can count on Adriel as a colleague to make sure that assigned tasks get completed without supervision as she makes sure to deliver a job well done. Even when the going gets tough, Adriel has proven herself to be a person to rely on as she diligently completes her daily tasks responsibly without complaints. An eager learner and self-starter, Adriel always acquire new knowledge around her work without being instructed. She will also volunteer to help others when she has spare time. Lastly, Adriel is also highly empathetic towards people and this keeps her well connected with her colleagues and customers. Once again, it was a great pleasure to have known and worked with Adriel and I will not hesitate to recommend her to any prospective employers. Keep up the good work, Adriel!
Experience
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Flo Energy
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Singapore
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Utilities
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1 - 100 Employee
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Customer Operations Executive
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Jan 2022 - Present
- Managing day to day business processes using Salesforce. - Managing customer accounts and workflows liaising with other department where appropriate. - Investigating and assisting with the implementation of process improvements. - Processing applications and renewals using Salesforce when necessary. - Liaising with SP Group on account closure, supply cut off, novation and contestability application. - Ensuring accuracy by crosschecking and vetting through sales agreement and electricity invoices. - Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments. - Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Show less
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iSwitch Energy
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Singapore
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Utilities
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1 - 100 Employee
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Sales Support Executive
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Nov 2019 - Dec 2021
- Followed up with leads generated from various channels such as website enquiry, inbound call, social media platforms, etc - Informed residential customers by mail or telephone of additional steps needed to renew electricity contracts. - Achieved 80% renewal rate (Team effort for monthly KPI). - Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. - Actively participated in weekly team meetings. - Proposed suitable price plans to residential customer based on customer's usage and needs. - Assisted customers to sign-up using company's inhouse IT systems. - Offered advice and assistance to customers, paying attention to special needs or wants. - Collaborated with Customer Service Team on customer's request such as relocation, expatriation, change of account ownership, transferring of account back to SP Power, updating of customer's contact details Show less
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Alcotech Group
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Singapore
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Medical Equipment Manufacturing
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1 - 100 Employee
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Operations Executive
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Jan 2019 - Nov 2019
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GlobalSign
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United States
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Computer and Network Security
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300 - 400 Employee
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Sales Operations
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Jul 2015 - Feb 2018
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Community
