Experience

Nexxchange

• Austria
• Software Development
• 1 - 100 Employee

• Second Level Support

  • Jan 2023 - Present

  As a Second Level Support at Nexxchange, I am responsible for providing advanced technical support to our clients, helping them to resolve complex issues related to our products and services. I serve as a key point of contact for clients who require assistance beyond the first level of support.My key responsibilities include:Troubleshooting and resolving complex technical issues, working closely with clients and internal teams to identify the root cause of problems and implement effective solutions.Providing guidance and training to clients on how to use our products and services effectively, and helping them to overcome any technical obstacles they may encounter.Collaborating with internal teams to ensure timely and effective communication and resolution of client issues, and to identify opportunities for product and service improvements.Documenting client interactions and issue resolution processes in our systems, to ensure a thorough record of client inquiries and the actions taken to resolve them.Continuously improving my technical knowledge and expertise, staying up-to-date on the latest developments in our products and services, and sharing this knowledge with the team and clients as needed.In this role, I leverage my strong technical skills, analytical abilities, and customer service expertise to ensure that our clients receive prompt and effective support to resolve their technical issues. I am passionate about delivering exceptional service and support to our clients, and am committed to continuously improving our products and services to meet their evolving needs. Show less

• Customer Success Team Lead

  • Jan 2022 - Dec 2022

  As a Customer Success Team Lead at Nexxchange, I led a team of customer success specialists in providing exceptional support and service to our clients. I was responsible for managing and guiding the team to ensure their success in meeting and exceeding client expectations.My key responsibilities included:Managing the day-to-day activities of the customer success team, including overseeing workload, setting priorities, and ensuring timely and effective support for clients.Mentoring and coaching team members to improve their skills and performance, and providing constructive feedback to help them grow.Collaborating with internal teams to identify and resolve client issues, and to implement solutions to improve the client experience.Tracking and analyzing team metrics and client feedback to identify areas for improvement, and communicating findings to leadership.Building and maintaining strong relationships with clients, and identifying opportunities to increase the value we provide to them.In this role, I leveraged my strong leadership skills, as well as my expertise in customer success, to create a high-performing team that consistently delivered exceptional service to clients. I was committed to ensuring that our clients' needs were met, and that our team operated in a proactive, client-centric manner. Show less

• Customer Success Specialist

  • Nov 2020 - Dec 2021

  As a Customer Success Specialist at Nexxchange, I worked with our clients to ensure their success and satisfaction with our products and services. I serve as the primary point of contact for our clients, handling their inquiries and providing timely and effective support to address their needs.My responsibilities include:Building strong relationships with our clients, understanding their business goals, and aligning our solutions with their needs.Collaborating with internal teams to ensure timely and successful delivery of our products and services to clients.Proactively identifying opportunities to improve our clients' experiences and helping them achieve their desired outcomes.Providing training and guidance to clients on our products and services, helping them to maximize their value and achieve their goals.Collecting and analyzing client feedback, communicating insights to internal teams, and collaborating on initiatives to continuously improve our offerings.In this role, I leverage my excellent communication and problem-solving skills to ensure our clients' success and satisfaction. I am passionate about building strong, long-lasting relationships with our clients and helping them achieve their desired outcomes Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Leader

  • Aug 2017 - Oct 2020

  As a Shift Leader at several McDonald's locations in Vienna, I was responsible for managing and directing the activities of the restaurant during my shift, ensuring that our customers received high-quality service and that all operations ran smoothly. My key responsibilities included: Managing a team of employees, including assigning tasks and providing training and coaching to improve their skills and performance. Overseeing food preparation, ensuring that food quality and safety standards were maintained at all times, and that all orders were fulfilled accurately and promptly. Handling customer inquiries, complaints, and feedback, ensuring that any issues were addressed promptly and effectively to ensure customer satisfaction. Managing cash and inventory, ensuring that all transactions were accurately recorded and that inventory levels were maintained at appropriate levels. Enforcing restaurant policies and procedures, ensuring that all employees followed established protocols and maintained a clean and safe work environment. In this role, I leveraged my strong leadership, communication, and problem-solving skills to manage and motivate a diverse team of employees, while ensuring that our customers received prompt, courteous service and high-quality food. Show less