Experience

UWA Sport

• Australia
• Sports and Recreation Instruction
• 1 - 100 Employee

• Soccer Umpire / Hockey Attendant

  • Nov 2021 - Present

  • Coordinate and umpire 6 to 8 weekly social soccer and hockey league games. • Manage player disputes and provide first aid care if/when injuries occur. • Provide fair and unbiased umpiring, as well as accurate score keeping. • Coordinate and umpire 6 to 8 weekly social soccer and hockey league games. • Manage player disputes and provide first aid care if/when injuries occur. • Provide fair and unbiased umpiring, as well as accurate score keeping.



Football Futures Foundation

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Marketing Intern

  • Jul 2022 - Nov 2022

  • Reported directly to internship supervisor and marketing team. • Built a new and efficient data system using Microsoft Excel for over 100 registered soccer clubs and their respective locations in Western Australia, using geo-mapping software BatchGeo and Google Maps. • Conducted extensive stakeholder market research for future community engagement and sporting programs. • Shortlisted Primary and High schools, Youth and Aboriginal community organizations, and NDIS service providers across various metropolitan and rural regions in Western Australia. • Consolidated Disciplinary Infringement Notices for Western Australia’s soccer players, coaches, and clubs registered with Football West. Show less



JJ Marketplace

• Perth, Western Australia, Australia

• Logistics Assistant

  • Apr 2020 - Feb 2021

  • Managed a dynamic logistics team, overseeing daily operational activities such as stocktaking, picking and packing, deliveries, and maintaining general order and safety in the warehouse. • Collaborated closely with Head Management, actively contributing personal ideas to improve and optimize logistics processes, resulting in increased efficiency and cost savings. • Efficiently distributed and delivered goods from the warehouse to restaurants, ensuring timeliness and accuracy. • Managed a dynamic logistics team, overseeing daily operational activities such as stocktaking, picking and packing, deliveries, and maintaining general order and safety in the warehouse. • Collaborated closely with Head Management, actively contributing personal ideas to improve and optimize logistics processes, resulting in increased efficiency and cost savings. • Efficiently distributed and delivered goods from the warehouse to restaurants, ensuring timeliness and accuracy.



Grab

• Singapore
• Software Development
• 700 & Above Employee

• Operations Associate

  • Oct 2019 - Jan 2020

  • Collected new and updated data from designated venues using proprietary software and internal tools. • Collected relevant data for new locations and places of interest in Singapore. • Analyzed, validated, and graded large sets of Geo data from external sources, such as Google Maps, ensuring accuracy and quality. • Mapped out numerous locations, buildings, and popular areas in Singapore using Grab's internal data system and mapping software. • Provided live mobile and online assistance to over 50 drivers per day, resolving application map issues promptly. • Resolved map issues through email inquiries and complaints from drivers and customers using Zendesk customer support software. Show less



1st Battalion Singapore Guards, Singapore Armed Forces

• Bedok, Singapore

• Military Guardsman, Corporal

  • Oct 2017 - Aug 2019

  • Successfully completed Guards Vocational Training including combat training, demonstrating commitment, resilience, combat skill development, and wartime readiness. • Completed overseas combat training exercises in Brunei and Queensland, Australia, alongside international military units and gained valuable cross-cultural experience. • Completed a full combat training exercise with the US Marine Corps, showcasing adaptability and proficiency in a multinational combat setting. • Consistently maintained Guards Gold Standard and received Gold Award for regular physical proficiency tests, showcasing high levels of physical fitness and performance. Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Operations Executive

  • Dec 2016 - Sep 2017

  • Managed the on-boarding and orientation of new riders into their respective roles by furnishing them with fundamental product knowledge and information • Troubleshot and resolved both contracted riders' and customers' crises, as well as various in-app issues on a day-to-day basis • Addressed and processed critical issues pertaining to payment fulfilment • Contributed to the uplifting of the organization's internal business processes, such as constantly improving the methods of the on-boarding process and re-evaluating incentives to ensure continued employee motivation • Provided crucial back-end support for the organization • Accountable for generating weekly reports on issues faced by riders and customers, and in-app issues faced by users Show less



Totsworld Pte Ltd, Singapore

• Singapore

• Logistics and Supply Chain Intern

  • Apr 2016 - Sep 2016

  • Managed the re-engineering of the startup's internal business processes, such as the remodelling of standard operating procedures • Responsible for providing back-end logistics support for the business • Managed the maintenance of frontline customer relations in the communication of product knowledge and information during events and fairs • Boosted and maximized sales for the company during events and fairs • Performed daily logistical warehousing tasks such as picking, packing, and sorting of products in preparation for events and fairs Show less



ZARA USA

• United States
• 700 & Above Employee

• Sales Executive

  • May 2015 - Sep 2015

  • Managed frontline customer relations and provided efficient customer service • Collaborated with the sales team to achieve sales targets and standards • Provided relevant product knowledge and information to customers when necessary • Boosted and maximized overall sales exposure and maintained store and brand image • Carried out daily stock take and replenishment in store • Managed frontline customer relations and provided efficient customer service • Collaborated with the sales team to achieve sales targets and standards • Provided relevant product knowledge and information to customers when necessary • Boosted and maximized overall sales exposure and maintained store and brand image • Carried out daily stock take and replenishment in store



P.O.D. Bistro

• Singapore

• Bartender

  • Aug 2014 - May 2015

  • Managed the preparation of alcoholic and non-alcoholic beverages from a tailored menu for the bar and patrons • Coordinated customer experience in the fulfilment of orders and provided efficient customer service • Performed daily floor tasks such as waiting • Managed the preparation of alcoholic and non-alcoholic beverages from a tailored menu for the bar and patrons • Coordinated customer experience in the fulfilment of orders and provided efficient customer service • Performed daily floor tasks such as waiting



Max Brenner International

• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Mar 2013 - Aug 2013

  • Managed the preparation and brewing of beverages from a tailored menu for the café and patrons • Coordinated customer experience in the fulfilment of orders and provided efficient customer service • Performed daily service tasks such as waiting • Managed the preparation and brewing of beverages from a tailored menu for the café and patrons • Coordinated customer experience in the fulfilment of orders and provided efficient customer service • Performed daily service tasks such as waiting



Crumbs Café @ Esplanade

• Singapore

• Floor Manager

  • Jan 2013 - Mar 2013

  • Managed the overall ground operations of the café • Coordinated customer experience in the fulfilment of orders and provided efficient customer service • Fully accountable for all cashiering via POS system • Performed daily floor tasks such as waiting • Managed the overall ground operations of the café • Coordinated customer experience in the fulfilment of orders and provided efficient customer service • Fully accountable for all cashiering via POS system • Performed daily floor tasks such as waiting



Nike

• Singapore

• Stock Assistant

  • Dec 2011 - Dec 2011

  • Responsible for ordering stocks accordingly in preparation for the opening of new outlets • Managed the overall maintenance and organization of the store and stockroom • Responsible for ordering stocks accordingly in preparation for the opening of new outlets • Managed the overall maintenance and organization of the store and stockroom



TUMI

• United States
• Retail
• 700 & Above Employee

• Retail Assistant

  • Oct 2011 - Dec 2011

  • Managed frontline customer relations and provided efficient customer service • Collaborated in a team to achieve monthly sales targets and standards • Provided knowledge of products to customers when necessary • Maximized sales exposure and maintained store and brand image • Maintained overall order and organization in the store and stockroom • Carried out stock replenishment throughout the day • Managed frontline customer relations and provided efficient customer service • Collaborated in a team to achieve monthly sales targets and standards • Provided knowledge of products to customers when necessary • Maximized sales exposure and maintained store and brand image • Maintained overall order and organization in the store and stockroom • Carried out stock replenishment throughout the day