Experience

CAB Business Development Center

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Supervisor



CAB Business Development Center

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Supervisor

  • Oct 2013 - Present

  • Develop a team strategy to reach production goals• Provide training deemed necessary for team development• Listen to agents call for quality assurance• Create reports to monitor team progress for company tracking• Assist with production and payroll• Perform calibration with the client• Take over escalated calls from agents• Monitor the hours and daily service levels • Develop a team strategy to reach production goals• Provide training deemed necessary for team development• Listen to agents call for quality assurance• Create reports to monitor team progress for company tracking• Assist with production and payroll• Perform calibration with the client• Take over escalated calls from agents• Monitor the hours and daily service levels