Human Resources Coordinator

• Mar 2022 - Present

Human Resources Assistant

• Jun 2021 - Feb 2022

• Performed daily tasks; monitoring the shared email box, updating daily rooster of production employees, record attendance, track time off requests, review time cards • Updated employee records in HRIS; edit schedules, process compensation changes, approve time off requests, enter benefit information, change banking information, etc. • Reviewed daily attendance reports and record employees who violate attendance policies, absences, ensure missing in/out punches are corrected, and other attendance related issues • Responsible for all duties related to new hire orientation; host orientations, process all new hire paperwork, and input employee's data into HRIS system • Experienced with company benefits • Assisted with bi-weekly payroll by validating employee time cards are accurate • Supported the management of temporary staff by communicating with staffing agencies, conduct first day arrival orientation for new temporary associates, and ensure temporary associates are entered into HRIS system. • Employee advocate by answering and/or referring employee questions about payroll, benefits, paid time off, company policies, etc. • Provided general HR administrative assistance

Licensed Contact Lens Technician

• Oct 2016 - May 2020

• Provided exceptional customer service which resulted in large growth of contact lens sales and increased revenue for the practice • Maintained daily tasks such as; inputting, ordering, verifying, stocking, and dispensing contact lens orders • Instructed insertion and removal classes for new contact lens wears • Communicated directly with patients to convey product prices, discuss insurance eligibility, or trouble shoot visual issues • Streamlined protocol to improve the patients experience and developed policies related to patient care • Analyzed the cost of goods to set retail prices and ensured the prices remained competitive within the marketplace • Established vendor relationships to keep up with the current trends and understand products

Receptionist

• Jul 2006 - Oct 2016

• Scheduled appointments, prepared patient records, obtained and verified patient insurance coverage • Operated high volume multi-line phone system; assisting patients and directing calls • Managed receptionist desk by greeting patients, collecting patient demographic information, and facilitated patient flow throughout the office • Collected patient payments, posted charges, and balanced the deposit at end of day • Scheduled appointments, prepared patient records, obtained and verified patient insurance coverage • Operated high volume multi-line phone system; assisting patients and directing calls • Managed receptionist desk by greeting patients, collecting patient demographic information, and facilitated patient flow throughout the office • Collected patient payments, posted charges, and balanced the deposit at end of day