Experience

Sell What You Know™

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Operations Manager

  • Nov 2022 - Present

  • Streamlined company processes and procedures while enhancing customer satisfaction.• Represented organisation at industry conferences and events.• Founded performance- and merit-based evaluation system to assess staffperformance.• Working closely with the customer care department to ensure all customerexperiences are satisfactory.• Creating and building out new processes such as recruitment.• Developed my IT skills further- learned how to create automation in Zapier andGHL. Worked in CRMs such as Keap and Close. Show less

• Administrative Assistant

  • Oct 2021 - Nov 2022

  • Managed phone and email correspondence and handled incoming and outgoing mail.• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.• Worked well in a team setting, providing support and guidance.• Adapted proficiently in learning new concepts quickly and efficiently.• Carried out onboarding calls with new clients; making them feel supported andready to start the program.• Identified and recommended changes to existing processes to improve accuracy,efficiency, and quality service. Show less



Frosts Garden Centre Ltd

• United Kingdom
• Retail
• 1 - 100 Employee

• Team Leader

  • Jun 2019 - Aug 2021

  • Oversaw daily operations of service team, delegated tasks, and trained new staff. • Cultivated warm relationships with regular customers. • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory. • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff. • Scheduled and rotated staff for adequate coverage and fair distribution of workload. • Helped the recruitment process, handling CVs, arranging, and carrying out interviews. Show less



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• English Language Assistant

  • Oct 2016 - May 2017

  Assisted the teachers in English and Science classes. I helped plan lessons, taught small groups alone and lead revision sessions for oral exams. • Developed discipline skills. • Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teacher. • Mentored and tutored individual students needing additional help. • Advanced my attention to detail by marking students' homework and exams providing helpful comments on how to improve their work. • Established effective planning abilities through tutoring some students after school to further improve their level of English. Show less