Adrian Faloon
Technical Project Manager at Mobile Systems International (MSI) Consultancy Ltd- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Elementary proficiency
Topline Score
Bio
Credentials
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Agile Foundations
LinkedInOct, 2019- Nov, 2024 -
Income Statement (P&L) and Cash Flow Explained
LinkedInOct, 2019- Nov, 2024 -
PRINCE2® 2017 Practitioner
AXELOS Global Best PracticeOct, 2018- Nov, 2024 -
GCSE Maths (Higher) Grade 9
AQAAug, 2018- Nov, 2024 -
Project Management Simplified
Lynda.comFeb, 2017- Nov, 2024 -
Duolingo Portuguese Fluency: Intermediate (Estimated)
DuolingoJan, 2017- Nov, 2024 -
O2 WiFi Masterclass
TelefónicaDec, 2016- Nov, 2024 -
Agile Project Management
Lynda.comJun, 2016- Nov, 2024 -
VoLTE Masterclass
TelefónicaMay, 2016- Nov, 2024 -
Lean Six Sigma Yellow Belt
TelefónicaApr, 2016- Nov, 2024 -
Becoming a Triple-Threat Project Manager
Lynda.comJan, 2016- Nov, 2024 -
Powerless to Powerful: Taking Control
Lynda.comJan, 2016- Nov, 2024 -
Teamwork Fundamentals
Lynda.comJan, 2016- Nov, 2024 -
PRINCE2® Practitioner CPD
AXELOS Global Best PracticeOct, 2018- Nov, 2024 -
Strategic Planning Fundamentals
Lynda.comJan, 2017- Nov, 2024
Experience
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Mobile Systems International (MSIUK)
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Technical Project Manager
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Dec 2019 - Present
I joined MSI to lead the Customer Experience Testing Team when Telefonica outsourced the CET Data Collection. I continue to deliver all the attributes listed in the sections below, except that I now directly influence and shape the delivery of the project. My role expanded into program delivery with the inclusion of SMS and Core service assurance, Scanning and Smart Meter drive testing. I now manage multiple (cross-company) teams, project finances, change requests and ad hoc projects while providing coaching and leadership to junior PMs, the various project support teams, the field test engineers and drivers. Some of the challenges of 2020 included seamlessly managing a hard handover from the previous regime (pre-RFP) to delivering the services within the "new normal" of coronavirus-safe behaviours; we were not furloughed. CET remains the largest collection of projects. It has grown from nine 4G benchmarking cars at the start of 2020 to eight 4G and six 5G NSA benchmarking cars, plus four 5G SA test vehicles in 2023. 4G & 5G NSA are national benchmarking projects with repeating quarterly campaigns. The testing scope includes up to 22 test phones, three scanners and multiple NUC/Laptops per vehicle. 5G SA testing provides tactical roll-out support drive testing for a Tier 1 UK Mobile Operator. Each of the CET projects is requirements led but governed by strict SLAs. All upgrades must follow a strict change control process; this includes servers, devices, scanners, vehicles and firmware. My teams cover all aspects of the data collection process, from equipment installation and maintenance, through planning and strategy, to post-processing and reporting to the customer. CET is the foundation of the larger MSI portfolio of analysis, optimisation and governance for several UK and International Mobile Telcos. From the start of 2020, my teams have delivered more than 175 individual projects and change requests, and I am very proud of our collective achievements. Show less
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Telefónica
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Spain
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Telecommunications
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700 & Above Employee
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CET Projects Manager
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Sep 2015 - Dec 2019
I managed the end-to-end delivery of all third-party projects, ad hoc projects and change requests for the Customer Experience Testing (CET) Team, often requiring that I oversaw multiple concurrent projects as part of the CET programme. I owned all projects and change requests by acting as both Business Analyst and Project Manager, regularly liaising with key stakeholders from project initiation, completing impact assessments, writing business cases, obtaining quotes & completing procurement; through testing, implementation and roll-out to project handover/closure. I maintained all project documentation, including RAID registers, specification documents, technical reports and project plans. I also provided monitoring and support, ensuring project progress was tracked and visible to everyone while encouraging the teams to take responsibility.I qualified as a Prince 2 Practitioner and gained experience working with Agile Project Management, Scrum, Kanban, Lean Six Sigma, Strategic Planning and Telefonica's Customer Centred Design (CCD) techniques.The majority of CET projects are traditional “waterfall” processes. However, I embraced an Agile mindset where possible, allowing for a more flexible approach to completing objectives. In 2018 I managed 32 change requests and 37 projects. 2019 saw another 25 change requests and 19 projects. I have also been involved with two multi-million pound RFP processes; crafting requirements, assessing responses (via weighted matrix review) and reporting progress/rejection recommendations to senior management.I continued to work closely with the rest of the CET team, providing leadership, coaching and support on an ongoing basis, as empowerment fosters the right attitude and results. Providing leadership about any project’s vision and the features needed to attain that vision. I also acted as a specialist problem solver when necessary, creating solutions as requirements arose or changed. Show less
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Business Analyst
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Nov 2007 - Aug 2015
I was the planner for Telefonica’s national Customer Experience Testing. The output of which is used to measure network performance, ensure quality of service, discover and help rectify issues; in order to safeguard Telefonica’s position as being the UK’s most trusted network.My responsibilities were to plan all testing; managing multiple concurrent test campaigns. I organised 13 testers in 17 test vehicles; and successfully delivered all testing requirements for the various technologies since taking over the planning in 2008. This included a minimum of 837 test routes for 3G, using 8 cars in 6 months and 314 test routes for 2G, using up to 4 cars as quickly as possible.CET output was maintained whilst I managed scheduling of: test equipment installation & calibration, vehicle service & repair, tester induction, training, development & annual leave. I also assisted with development of test strategies, maps, and documentation. When requirements changed or Adhoc requests were received, I ensured the team delivered, getting the correct equipment and tester in position, documentation prepared, support teams notified, on time, every time. My other duties included the daily end-to-end delivery of 2G & 3G Voice & Data testing, using Ascom test equipment. Post-processing of raw data; release of “clean” test results to Analysis & Reporting teams. I also assisted with initial failure analysis. Management of test equipment including SIM’s; I was (still are) responsible for more than 1200 test SIMs. I was First Line Support to Test Engineers; elevating issues to Ascom Support through a FMP. I also maintained all documentation (specification & work instruction) & Softcopy files; compression, back-up & achieve. Test vehicle including: test equipment installation & maintenance. Congestion / Penalty Charges, Tax Disks, vehicle Servicing & MOT, and Accident Repair. Show less
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Windsor Pub Co
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Windsor, United Kingdom
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Operations Manager
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Jun 2003 - Jun 2007
Duties as Operation Manager – Control & Compliance for this family-run business included the management of: Health & Safety; Food Safety & Food Hygiene; Fire Safety; Employment Legislation; Licensing Reform; any other legislative requirements; all I.T. requirements; arranging training courses and in-house training for all managers in company systems; site visits to ensure compliance & cleanliness; filling in where necessary during staff shortages. My success as Duty Manager and knowledge of other areas led to my promotion to Operations Manager – Control & Compliance. My most notable achievement was to successfully apply for the licenses of four premises without the use of solicitors when the law changed to allow 24-hour opening. I was the Designated Premises Supervisor (DPS) of one site. As Duty Manager, I ran a busy town centre Pub with a turnover of ±£1.5m annually, split 60/40 wet to dry. I managed to maintain minimal staff turnover whilst delivering service levels expected by the owners and patrons. I was responsible for the day-to-day management of the business, including: Skills & responsibilities included: Service; Premises; Staff; Stock; Ordering & Deliveries; Reporting; Financial matters, including cash-up and banking. Fun fact: I've always enjoyed general knowledge & quizzes. Working in hospitality allowed me to read the newspapers daily, and I got used to completing the crossword, Sudoku & brain teasers. I did them so often that my colleagues convinced me to take the Mensa entrance exam... I failed by one point! I have the rejection letting framed and on display on my office wall as a reminder that failure isn't always a bad thing. Show less
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Fuller, Smith & Turner
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United Kingdom
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Food & Beverages
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700 & Above Employee
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Barman & Assistant Manager
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2001 - 2003
I started working as a Barman. My duties were the usual daily start up and close down, service on the bar and at table. As part of the Fullers training scheme he was moved around a variety of premises in London; gaining experience of working in differing environments, with multiple teams and varied customer demographics. Stock control, event management, team building and financial management we all part of the learning curve. I started working as a Barman. My duties were the usual daily start up and close down, service on the bar and at table. As part of the Fullers training scheme he was moved around a variety of premises in London; gaining experience of working in differing environments, with multiple teams and varied customer demographics. Stock control, event management, team building and financial management we all part of the learning curve.
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Amazon
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United States
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Software Development
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700 & Above Employee
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Departmental Lead
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1998 - 2001
I was one of the first four UK based employees for the e-commerce retailer. I was Lead for every department within the Distribution Centre; including Receive (Goods In), Collating (Order Printing), Fulfilment (Picking), Packing (Goods Out), Training and Inventory. Amazon was, and still is at the forefront of technology. I became accustomed to using UNIX based systems, and through my IT skills I was chosen to liaise with the Help Desk over various routines the DC required. I saw Amazon grow from 1000 shipments from Slough Distribution Centre (DC) when it first went on-line, to sending out 100,000+ orders in 24 hours from a specifically designed DC near Milton Keynes. Show less
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Education
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1995 - 1998
University of Warwick
Bachelor’s Degree, Civil Engineering -
1989 - 1995
Langley Grammar School
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