Adrian Hutchins
Product Manager at C.A. Short Company- Claim this Profile
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Bio
Credentials
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Hubspot Agency Partner Certification
HubSpotMay, 2022- Oct, 2024 -
Fundamentals of Animation
Walt Disney Animation StudiosMay, 2020- Oct, 2024 -
Omnichannel Strategy and Management
Dartmouth CollegeMay, 2020- Oct, 2024 -
Retail Industry Fundamentals
Dartmouth CollegeMay, 2020- Oct, 2024 -
Toastmaster Competent Communicator
Toastmasters InternationalJan, 2019- Oct, 2024 -
Train-the-Trainer Boot Camp Plus
The Bob Pike GroupJan, 2016- Oct, 2024 -
Guardian Ad Litem
State of South CarolinaJan, 2012- Oct, 2024
Experience
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Product Manager
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Dec 2022 - Present
Primary responsibility includes product strategy, new product introduction, business case development, product positioning, and pricing, as well as, managing and monitoring the overall product lifecycle and business plans. I work closely work with IT, operations, sales, and various cross-functional teams. I facilitate communication between stakeholders, customers, and three software engineering teams to identify and prioritize product improvements that will enhance the customer experience and add value to the business including: * Use Jira, Figma, Scribe, and other softwares to plan and execute sprints, product improvements, and new development * Responsible for road mapping, scope, and management of app development and creation * UX/UI design oversight: Working closely with designers to create intuitive and visually appealing user experiences. Conducting usability tests and incorporating feedback to iterate and refine the app's design. * Defining product vision by collaborating with stakeholders to define the app's purpose, target audience, and key features, ensuring alignment with business objectives and market demands. * Making critical product decisions, such as feature prioritization, scope changes, and trade-offs, based on data-driven insights, market analysis, and business objectives. * Continuously monitor product performance and user feedback to identify areas for improvement and proactively develop solutions to address them. * Ensure the product is meeting customer needs and is easy to use by prioritizing the user experience and simplifying the presentation of data Show less
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MP Cloud Technologies
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United States
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Software Development
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1 - 100 Employee
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Operations and Communications Specialist
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Apr 2022 - Oct 2022
* Create and deliver curriculum for onboarding and continuing education of 6,000 external clients and 50 internal employees* Creating Press Releases for product updates and advertising * Responsible for delivering digestible information for mass consumption * Assists in overseeing external agency relationships to execute the production of communications materials and product updates* An SME for 3 SaaS applications* Responsible for operations implementation and tracking as well as marketing and website design with Hubspot.* Provides performance feedback, addresses performance issues, oversees personal development for subordinate employees* Cross-department communication within an international team* KPI examination daily to reset and track goals* Inbound marketing optimization by creating user specific automated tasks* SEO to attract potential buyers to website and using CTA's to increase customer experience and stream-line the potential customers to clients pipeline.* Creation of automated processes to interpret user behavior to eliminate the friction in communication* Creating and maintaining that all data is classified and accurate* Managing high availability and scalability within technical documents* Assists program staff with writing clear, easy-to-understand deliverables and artifacts. Prepares, reviews, edits, revises and maintains technical documents. * Communicate with product team and platform engineering leads, surfacing issues as needed Show less
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Technical Writer
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Jan 2022 - Oct 2022
Software technical writer for inhouse and customer facing documents and instructional designs and guides. Active Admin access to Confluence, TeamSupport, Jira and medical coding. Creating conditional logic for software and technical writing.
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Learning and Development Lead
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Dec 2020 - Dec 2021
• Lead on all projects – responsible for all learning agendas, front-line communication and training curriculum * Provides leadership and direction to all employees * Manages, motivates, and inspires indirect/direct reports * Plans, assigns, and monitors work of direct reports • Implemented training processes to accompany team and management developmental goals, creating pathways to achievement • Overhauled learning processes to include new LMS contracts, new training methods and structure • LMS controller for BVS • Creating and compiling data, internally and externally, to realign company’s actions with merger changes and structural changes • Streamlined processes and created units of measurements for frontline employees • Solicit input and feedback on communication materials and prepare materials for publishing • Disseminate communications materials to appropriate audience using a variety of media Show less
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Advance America
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Spartanburg, SC
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Operations Training Specialist
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Jan 2015 - May 2020
Working with Advance America, I implement new policies and procedures nationwide for a financial institution. My work strategy is to be agile and take smart risks. * I create and facilitate adult learning workshops, for nationwide products and procedure changes, based on current legal and company guidelines. * Responsible for analyzing program effectiveness and adjusting where necessary or needed * When handed new product information or financial product changes I help create adult learning programs to facilitate the members of the field. This includes the preparation and creation of a cohesive adult learning environment which includes, shipping multiple cases of computers, coordination of hotel and conference center accommodation, classroom set up, linking IP addresses to practice computers, and then facilitating week-long training workshops. * Facilitate software implementation workshops as well as software roll-out advisory, on site, for launch days with a successful and smooth transition track record. * When creating a successful learning workshop I have to consider my training and knowledge of the people, the place, and the culture around the training location. I have attended workshops on how to be a successful trainer and completed internal and external job-related seminars and workshops. I fly regularly across the country to set up training workshops to help the field understand and leave my workshop with the confident knowledge to implement procedure changes, or in many cases, entirely new financial products. Along with procedures I reiterate the importance of being ethical in their job and how to help customers make the right decisions for their financial future. * Create and maintain strong working relationships with customers Develop and complete quarterly personal, team level, and group level tasks * Incorporates data, research, and market analysis to inform product strategies and roadmaps * LMS admin for PeopleSoft Show less
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Children's Advocacy Center / US Court System
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Spartanburg, SC
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Guardian Ad Litem
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Jan 2012 - Aug 2015
At night and on the weekends I work as a social worker for the state of SC for sexually and physically abused and physically neglected children. I do extensive research on the current and future living environments of the child and remain a constant in their lives through their whole court process, giving them the best chance at a successful future. * Investigative Reporting and Fact Gathering * Court reports and proper documentation * Visits to schools, doctor offices, law offices, home visits, work visits * Complete professionalism at all times * Communication discretion * Active in court proceedings such as testifying Show less
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Chapman Cultural Center
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Spartanburg, SC
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Art School Coordinator & Interim Director of the Spartanburg Art Museum
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Jun 2013 - Dec 2013
* Implemented a number of police changes, restructured GANO, streamlined operations resulting in a positive impact on financial balancing * Responsible for all payroll, P&L, A&P * Manages and directs the creation of multi-level social media campaigns and marketing plans and budgets * Evaluates story ideas to package and pitch to appropriate media outlet * All marketing and campaigning for art classes, finding instructors, conducting interviews, etc * Inventory and supply analyst including reordering, stocking, and future planning for supplies * Customer service and communication center for instructors, teachers and community * Created and implemented all SOP’s for art school, budget balancing system and a series of checks and balances for future budgets *Created and maintained extensive Excel workbooks including government information, financial information, logistical balances and future representation budget goals Show less
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Copper River Grill
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Boiling Springs, SC
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Corporate Trainer & Logistics Coordinator
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2007 - 2013
* Promoted to Corporate Office after graduation * Singular Point of Communications / in charge of Corporate Training * Marketing and Advertising, following social media trends and kept company on the edge of new advertising techniques * Successfully started, monitored and completed large company wide procedures and projects * Menu changes * Alcohol cost-out analysis * Created, Tracked & Facilitated Training procedures throughout company * Daily, weekly and bi-weekly pricing audits for incoming food and price comparisons between major food distributors such as US Foods, Sysco and local vendors * Comprehensive data collection from 10 operating stores - cross referencing with orders to try and prevent company theft and excessive loss * Inventory cycle audits & weekly food price fluctuation * Liaison for customers, store managers and Corporate employees * Cost analysis of purchases vs. expenses, tracking market value and supply vs. Demand * Facilitated tasks associated with opening a new location (deeds, bills, contracts, contractor communication, food costs, contractors, payments, etc.) * Demonstrated mastery of communication skills (verbal, written, and interpersonal) by communicating with vendors and global food logistics (time, travel, availability, etc) * Initiate and perform changes within restaurant policies and procedures * Handled aged payables for multiple stores including vendor payments as well as operational payments such as power, gas and water * Social Media tracker and fact gatherer * Store and food photography * Microsoft Excel-Extensive experience with current job, creating and linking extensive workbooks that our restaurant’s base their profit and loss margins on, food cost out vs. products & cost. Show less
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Crankit Music Magazine
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Greenville, SC
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Reporter
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Jan 2009 - Dec 2010
* Music Journalist, travel to jobs and securing interviews and photo journalism, along with written articles to be published monthly * Executed excellent written and verbal communication skills * Ability to work in a self-directed manner within a fast-paced, deadline driven and complex environment * Traveled to concerts and wrote articles reviewing the show and music for publication in the next month's magazine * Music Journalist, travel to jobs and securing interviews and photo journalism, along with written articles to be published monthly * Executed excellent written and verbal communication skills * Ability to work in a self-directed manner within a fast-paced, deadline driven and complex environment * Traveled to concerts and wrote articles reviewing the show and music for publication in the next month's magazine
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Education
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2006 - 2008
University of South Carolina Upstate
Bachelor of Arts - BA, Communication and Media Studies -
2004 - 2005
Spartanburg Community College
Nursing
Community
