Experience

First Citizens Bank

• United States
• Banking
• 700 & Above Employee

• Business Analyst II - Oct 2015 to Present; Business Analyst I - April 2011 to Sept 2015

  • Apr 2011 - Present

  Raleigh-Durham, North Carolina Area • Perform thorough investigative research through the use of vendor software applications. Maintain strong familiarity of banking laws and regulations, systems and processes. Display ability to use systems skillfully and efficiently. Demonstrate resourcefulness through both formal and informal channels to uncover obscure information. • Analyze investigative findings utilizing sound judgment to decide which information is reasonable and relevant to making an informed credit decision… Show more • Perform thorough investigative research through the use of vendor software applications. Maintain strong familiarity of banking laws and regulations, systems and processes. Display ability to use systems skillfully and efficiently. Demonstrate resourcefulness through both formal and informal channels to uncover obscure information. • Analyze investigative findings utilizing sound judgment to decide which information is reasonable and relevant to making an informed credit decision. • Communicate investigative findings by compiling a formal report for delivery to credit officers, underwriters and senior management. Follow up with credit officers to determine outcome of BIS report on the credit decision. Update case management systems with findings. • Provide guidance and support to Business Integrity Analysts. Provide coaching and training to other associates. Consistently evaluate department processes and apply knowledge of financial risks to offer constructive suggestions for improvement. • Provide detailed criminal background checks.

• Supervisor Loan Services (Imaging & Paid Out Processing)

  • Jun 2007 - Mar 2011

  Raleigh-Durham, North Carolina Area *Assumed duties of Paid Out Processing Supervisor in November 2007, supervising 2 departments • Original Supervisor for a new department (Imaging) at First Citizens Bank, responsible for testing systems and creating SOP’s, hiring new staff and training. • Point of contact cross departmentally to communicate and implement new procedures. • Main point of contact with IT to test, create and implement new software and updates • Train and evaluate associates’ performance to enforce… Show more *Assumed duties of Paid Out Processing Supervisor in November 2007, supervising 2 departments • Original Supervisor for a new department (Imaging) at First Citizens Bank, responsible for testing systems and creating SOP’s, hiring new staff and training. • Point of contact cross departmentally to communicate and implement new procedures. • Main point of contact with IT to test, create and implement new software and updates • Train and evaluate associates’ performance to enforce company policies, focused on developing talent. • Assist manager in developing strategies and employ process improvements. • Lead inter-departmental meetings. • Prepare reports and assist in maintaining and controlling budget expectations. • Maintain proper staffing levels to meet customer expectations. • Primary Resource for problem resolution with complex issues. • Prepare schedules, track time off, assign duties, and review associate performances for annual appraisals. • Responsible for creating Remote Imaging capabilities in 2007 which are still in use by First Citizens Bank in 2022 • Received title of Banking Officer January 25, 2010.

• Senior Loan Services Specialist -Paid Out Processing

  • Nov 2001 - May 2007

  Raleigh-Durham, North Carolina Area • Distribute daily work to Paid Out associates. • Ensure work flows smoothly. Report problems to supervisor immediately. • Fill in for Supervisor when necessary, with the exception of personnel issues. • Review and analyze paid out data for consumer, equity lines, commercial, and CLCS loans to ensure that all data is correct and lien-free and not cross collateralized with any other loans. • Record the disbursement of loan documents and send to appropriate locations for release. •… Show more • Distribute daily work to Paid Out associates. • Ensure work flows smoothly. Report problems to supervisor immediately. • Fill in for Supervisor when necessary, with the exception of personnel issues. • Review and analyze paid out data for consumer, equity lines, commercial, and CLCS loans to ensure that all data is correct and lien-free and not cross collateralized with any other loans. • Record the disbursement of loan documents and send to appropriate locations for release. • Update Turbo Tracker system and Collateral system when loans are paid out. • Order equity line and commercial paid outs from files. • Email loan officers for approval to release documentation. • Communicate changes to appropriate authorities to research old deeds. • Excellent error rate (3 recordable errors in 5 ½ years) • Worked as Paid Out Specialist I for 1 year; met all requirements to become a Paid Out Specialist II. • Worked as Paid Out Specialist II for 2 years; met all requirements to become a Paid Out Specialist III.

• Loan Records Specialist I

  • May 2001 - Nov 2001

  Raleigh-Durham, North Carolina Area • Filmed loan documents. • Retrieved loan documents ordered by branches. • Excellent non-error and speed rate.