Experience

D2 Integrated Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Internal Operations Manager

  • Jun 2022 - Present

• Internal Operations Manager

  • Jun 2022 - Present



PeopleMetrics

• United States
• Software Development
• 1 - 100 Employee

• Customer Experience Manager

  • Jul 2021 - Jun 2022

• CX Operations Analyst

  • Aug 2020 - Jun 2021



Comstar Technologies (Acquired by New Era Technology 2022)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager/ Sales Engineer

  • Jan 2016 - Nov 2019

  • Managed and maintained all contracts and support renewals for the Mitel Division. • Created Network Diagrams for customers and sales staff. • Engineered Mitel quotes for the sales staff. • Communicated all offerings and special promotions from Mitel to the sales staff. • Provided demos on various VOIP communications for prospective clients. • Handled training for customers and internal staff on various communications platforms. • Facilitated RFP’s including legal organization, proposal writing, and quote preparation. • Successfully managed large multi-site and multi divisional projects from 500- 1500 end points. • Helped implement new procedures and best practice implementation guidelines for the implementation team. • Handled direct communications between the customer and the project team. Show less



STC Services

• United States
• Telecommunications
• 1 - 100 Employee

• Internal Operations Manager

  • Aug 2013 - Jan 2016

  • Implemented, updated, and maintained policies and procedures.• Administered and kept information on benefits and compensation packages.• Explained employee compensation, benefits, schedules, working conditionsand promotion opportunities.• Participated and presented staff reports in weekly managements as part ofthe executive staff.• Collaborated and implemented yearly budget and goals.• Handled understaffing, disputes, terminating employees and administeringdisciplinary procedures. • Developed relationships with all clients and potential clients.• Attended trade shows, and promotional events, to develop and maintain contact with potential clients.• Prepared proposals, agreements, sales reports, and presentations. Show less

• Project Manager

  • Mar 2012 - Jul 2015

  • Oversaw the design, management, and training of various VOIPimplementations.• Managed and successfully delivered installations ranging from 20 endpoints-1500 endpoints.• Developed implementation plans, and diagrams to ensure project teamcompliance with customer deadlines.• Created training presentations and videos for the various VOIP systemsoffered.• Ensured project milestone were being met in a timely manner.• Responsible for all customer communication.• Closely collaborated with IT team and Voice team to identify and addresspotential risks.• Supervised all team members including, Lead Technicians, Designers,Trainers, Various Level 1 Technicians.• Utilized companies CRM system to schedule team members, track labor, andprovide clear timeline projections.• Monitored timelines and flagged potential issues to be addressed.• Utilized Microsoft Visio to clearly outline call flow charts to present to eachclient. Show less

• Executive Assistant

  • Apr 2010 - Mar 2012