Experience

Michaels Inc.
• Canada
• Manufacturing
• 1 - 100 Employee
• Customer Experience Manager

  • Sep 2017 - Present


Ross Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2015 - Aug 2017

  Duties included but were not limited to: overseeing Area Supervisor of Operations and department Area Supervisors, developing teams and people, managing and measuring work, staffing and onboarding, managing payroll and expenses, merchandising, customer service, creating schedules, setting weekly sales forecasts, loss prevention and safety awareness, and managing company programs.

• Assistant Store Manager

  • Jan 2014 - Feb 2015

  Duties included but were not limited to: overseeing all store operations ( loss prevention, safety, customer service, stock, front end, and fitting room), controlling payroll and expenses, hiring and developing new associates, coaching and training Area Supervisors and associates, assisting in evaluating associates, delegating tasks, setting weekly sales forecasts, and creating weekly associate schedules.

• Area Supervisor

  • Jun 2007 - Jan 2014

  Duties included but were not limited to: overseeing the merchandising of the apparel department, coaching and training associates, controlling payroll and expenses, delegating tasks, and aiding in loss prevention and safety awareness.

• Front End Supervisor

  • Nov 2006 - Jun 2007

  Duties included but were not limited to: overseeing the Front End - check out area, coaching and training associates, aiding in loss prevention, and the lead cashier responsible for providing excellent customer service.

• Retail Associate

  • Jul 2005 - Nov 2006

  Participated in the following duties: cash office, cashiering, markdowns, stock, sales floor, and fitting room. Also, aiding in loss prevention and aiding in opening two stores.