Adriana Pena

Business Development Manager at Citizen Systems America
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Contact Information
us****@****om
(386) 825-5501
Location
North York, Ontario, Canada, CA
Languages
  • Español Native or bilingual proficiency
  • Ingles Full professional proficiency

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Credentials

  • Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
    LinkedIn
    Dec, 2022
    - Sep, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Aug, 2022
    - Sep, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Aug, 2022
    - Sep, 2024
  • Sales: Customer Success
    LinkedIn
    Aug, 2022
    - Sep, 2024
  • Remote Work and Virtual Collaboration Certificate (RWVCPC)
    CertiProf
    Sep, 2022
    - Sep, 2024

Experience

  • Citizen Systems America
    • United States
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Business Development Manager
      • Jan 2016 - Present

      Customer advocated, specialized in point of sale, barcode, and mobility printing solutions applied in healthcare, manufacturing, retail and logistic industries for Latin America and the Caribbean Region

    • Technical Sales Engineer
      • Apr 2013 - Jan 2016

      Provide Pre and Post sales support for POS, Barcode, Mobile and Kiosk Citizen's products to sales Channels and Partners in Latin america. Provide Technical support and guidance to Service Centers in region. Help explain and configure a technical product sale. Counsel, train and guide partners sales and technical teams to drive tactical and strategic plans through the region in order to achieve sales goals.

  • Compulab S.A.
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Project Manager
      • May 2012 - Mar 2013

      Stablished tracking processes, procedures, and KPIs for the technical support department, lowering maintenance time by 30% and boosting customer satisfaction by 40% Stablished tracking processes, procedures, and KPIs for the technical support department, lowering maintenance time by 30% and boosting customer satisfaction by 40%

  • Elepos Electrónica
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Product Manager
      • Nov 2010 - Apr 2012

      Defined software specifications according to government regulations for the development of new printing hardware, partnered with a cross-functional team of 7 engineers and software developers•Accomplished the compliance testing and technical certification process and launch of 9 new products simultaneously, in 2 years with governments of Panama, Dominican Republic and CuracaoAccomplished the compliance testing and technical certification process and launch of 9 new products simultaneously, in 2 years with governments of Panama, Dominican Republic and Curacao

Education

  • Universidad Católica Andrés Bello
    Information Technology Engineer, Information Technology
    2002 - 2010
  • Universidad Latina de Panama
    Project Management
    2013 - 2013
  • ITJO
    -

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