Adriana Rivera

Program Specialist at The Women's Business Development Council
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area, US
Languages
  • English Full professional proficiency

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Experience

    • United States
    • Business Skills Training
    • 1 - 100 Employee
    • Program Specialist
      • Nov 2021 - Present

      • Coordinates the implementation of programs and services (workshops, advising, and events) virtually and throughout CT.• Performs outreach, follow up, survey outreach, logistics, facilitation, and delivery of services.• Supports operational functions, including supplies management.• Serves as primary contact for prospective and existing clients.• Assists in identifying client trends and program interests.• Conducts assessment counseling and program facilitation.• Collaborates with the marketing team to advertise WBDC programs.• Communicates with local community organizations to nurture relationships for collaboration and referrals.• Supports the Client Services Team with collection, monitoring, and tracking of all WBDC client information, engagement outcomes, and safeguarding WBDC client information.• Assists in database inputting of prospective and existing clients, community partners, and volunteers.• Guides clients through the process of registering on WBDC’s eCenter.• Answers general phone and email inquiries.• Assists with meeting and event logistics.

    • Home Based Restaurant
      • Jul 2019 - Aug 2021

      •Utilized Microsoft applications to budget Material and Operating Costs (Majority food and beverage related).• Remained Serve Safe certified and renewed my certification as needed.• Created and produced daily/weekly online advertisements using Canva App to bring in new customers.• Communicated online, through telephone, and e-mail with interested customers and effectively answered to all inquiries.• Organized, catered, and served large party events (50 or more persons) through fast and effective communication and service.• Worked with American and native Italian speakers in a diverse setting of needs.• Coordinated catered work events for U.S Navy divisions on a U.S Airbase.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Associate
      • Nov 2019 - Oct 2020

      • Performed front desk and reservation functions for the lodging program, actively supervising up to 200 rooms nightly, Utilized the Property Management System to authorize room charges and effectively complete night audit, as necessary.• Prepared Close Bank Reports and deposits cash receipts at the end of each shift, Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.• Answered phones, handled questions, and transferred calls to appropriate individuals. Provided information and maps for base and local area, logged trouble calls and ensured appropriate department was notified. As flex position, frequently picked up open shifts as needed for any time• Communicated with various commands and squadrons daily on incoming guests or unexpected large stays.

    • United States
    • Hospitality
    • 700 & Above Employee
    • Hostess
      • Jan 2019 - May 2019

      • Answered phone calls regarding entire restaurant, communicated statistics of in-house capacity to staff members, completed over 100 food orders through computer system daily.• Planned over 50 group and party reservations for private dining room, Over-saw a 150 person capacity dining room during breakfast, lunch, and dinner dining hours, Communicated with guests, accommodated requests, Maintained cleanliness of dining room area as needed • Answered phone calls regarding entire restaurant, communicated statistics of in-house capacity to staff members, completed over 100 food orders through computer system daily.• Planned over 50 group and party reservations for private dining room, Over-saw a 150 person capacity dining room during breakfast, lunch, and dinner dining hours, Communicated with guests, accommodated requests, Maintained cleanliness of dining room area as needed

    • United States
    • Higher Education
    • 700 & Above Employee
    • Orientation Leader
      • May 2018 - Aug 2018

      • Oriented first year college students in arrival to campus.• Facilitated group activities and games for socialization.• Informed students of on and off campus regulations/policies.• Facilitated an overnight stay of 30 students.• Conducted full campus tours • Oriented first year college students in arrival to campus.• Facilitated group activities and games for socialization.• Informed students of on and off campus regulations/policies.• Facilitated an overnight stay of 30 students.• Conducted full campus tours

Education

  • Southern New Hampshire University
    Bachelor of Business Administration - BBA, Industrial and Organizational Psychology
    2018 - 2021
  • Iona College
    Industrial and Organizational Psychology
    2017 - 2018

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