Adriana Raza

Customer Service Specialist for the Will Serve Desk at Los Angeles County Sanitation Districts
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Contact Information
us****@****om
(386) 825-5501
Location
La Puente, California, United States, US

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Experience

    • United States
    • Environmental Services
    • 500 - 600 Employee
    • Customer Service Specialist for the Will Serve Desk
      • Feb 2010 - Present

      Review and respond to incoming requests for will serve letters and ensure the Districts are being accurately portrayed in all development environmental documentation requiring wastewater treatment services for the Los Angeles County, all within state mandated comment deadlines. Determine most economically feasible sewer options for proposed project sites in order to confirm availability of sewer capacity during various project phases. Identify and inform relevant parties of required permits, potential impacts, and/or buildovers pertaining to their individual projects which may affect their build-out schedule. Document, track and monitor large projects using an internal Development Monitoring System (DMS) in a Geographical Information Systems (GIS) layer. Utilizing the compiled data from the DMS, annually generate a projected wastewater generation forecast for our Sewer Design Department to identify and prioritize relief and expansion development projects. Various administrative tasks related to GIS and document management functions. Show less

    • Customer Service Coordinator for Annexations
      • Nov 2007 - Jan 2010

      Performed various duties related to the annexation of parcels outside of the Districts’ jurisdictional boundaries requesting to obtain sewerage service. Responsibilities included: The preparation of quotation letters detailing the annexation process and an estimate of the fees involved based on the parcel and District location; Routing of tax sharing resolutions to receive our appropriate percentage of the ad valorem tax apportioned by the County Assessor’s office; Review of California Environmental Quality Act (CEQA) documents to confirm the project complies with the Local Agency Formation Commission (LAFCO) regulations and then submit proposed annexation applications for their approval; Lastly, after annexation applications are approved, confirm boundary changes through the State Board of Equalization (SBE) and the parcel has been incorporated into the new tax rate area by the County Assessor’s office. Show less

    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Service Manager
      • Mar 1997 - Aug 2006

      Primary responsibilities revolved around extensive recruiting, interviewing and assigning talent in choice roles while handling general office operations. The following were additional responsibilities performed: Traveled to assigned in-state and national offices to implement standardized procedures in an effort to maximize efficiency and productivity companywide; Researched and monitored existing litigated Worker’s Compensation cases to assist attorney during depositions and aggressively reach a settlement; Random reviews of Immigration and Naturalization Service documentations and filing systems to ensure Federal compliance; Forecasted and compiled budget reports based on sales trends, expenditures, profitability history, etc.; Scheduled multiple recruiting functions with various sources to fulfill customer expectations; Coordinated and administered secondary vendor billing of numerous clients. Show less

Education

  • Cal Poly Pomona

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