Experience

Frontline Technology Solutions LLC (TravelTab)

• Performance Supervisor

  • Dec 2017 - Present

  • Manage employee recognition, constructive redirection, and associate incentive programs.• Monitor all reports, logs, and inventory distribution.• Establish and maintain positive relationships with brand leadership team.• Create weekly schedule and duties of performance to ensure daily goals are met.• Build strong relationships and maintain high moral with team members.• Assist in interviewing process. • Ensure inventory staging areas are set-up, organized, and in-line with company standard operating procedure (SOP).• Facilitate audits for SOP compliance; remediation training; sales reporting; and forecasting.• Provide daily counter demonstrations, interacting with client customers for teaching opportunities.• Act as main point of contact for all escalations and fill in anywhere as needed to achieve daily goal.

• Client Performance Associate

  • Jan 2017 - Dec 2017

  · Physical scan and reconciliation of inventory reports and database.· Management of inventory room, inventory logs and reporting.· Support agents through strong customer service and aid in device set-up for customer.· Ensure all devices are up-to-date and functioning appropriately – basic troubleshooting.· Motivate, inspire and engage the frontline agents to rent TravelTab.· Support agents with knowledge of device features and benefits.



San Marcos Mini Market

• Business Owner

  • Jun 2010 - Dec 2016

  • Engage in dialogue with customers to build relationships and understand customer needs.• Serve and delight customers by greeting them and using knowledge of the market to provide products that satisfy their needs.• Constantly train to maintain authorization as a delegate of Dolex to execute money transfers for customers internationally (yearly certificate).• Accountable for handling cash up to $30,000.00.• Follow up with customers’ requests for status of money transfers.• Manage inventory of up to 100 SKUs.• Stay informed of city, county, state, and federal laws and regulations to maintain proper business operations and ethics.• Continuously train to meet the standards and remain a certified California Lottery vendor.• Procure product for business consumption and resale.• Work directly with vendors and maintain working relationships with excellent communication.• Continuously and actively listen to clients to learn about their needs and apply that knowledge to my purchasing decisions.• Organize tasks to operate business with efficiency and efficacy.• Constructively plan business plans to reach and exceed goals.



MARTINEZ IMPORTS, INC.

• United States
• Manufacturing

• Administrative Assistant

  • 2007 - 2009

  • Managed office work and organization for owners.• Provided accounts receivable/payable support to owner.• Assisted in processing payroll for approximately 12 employees.• Supervised sales team and helped them meet their monthly goals.• Planned, organized, and designed company catalogues.• Managed inventory of over 500 SKUs. • Managed office work and organization for owners.• Provided accounts receivable/payable support to owner.• Assisted in processing payroll for approximately 12 employees.• Supervised sales team and helped them meet their monthly goals.• Planned, organized, and designed company catalogues.• Managed inventory of over 500 SKUs.