Experience

Luisa Spagnoli

• Italy
• Retail Apparel and Fashion
• 300 - 400 Employee

• Store Manager

  • Oct 2017 - Present

  - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Coordinate the activity of 4 Sales Advisors with the specific goal of achieving sales targets - Train and deliver feedback to sales staff in order to increase capabilities and develop strong relationships with all customers - Deliver excellent service to ensure high levels of customer satisfaction - Monitor inventory levels and order new items during buyers quarterly meetings - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Coordinate the activity of 4 Sales Advisors with the specific goal of achieving sales targets - Train and deliver feedback to sales staff in order to increase capabilities and develop strong relationships with all customers - Deliver excellent service to ensure high levels of customer satisfaction - Monitor inventory levels and order new items during buyers quarterly meetings



TWINSET

• Italy
• Retail Apparel and Fashion
• 400 - 500 Employee

• Store Manager

  • Apr 2017 - Mar 2022

  - Hire, train, and oversee new staff
  - Motivate the sales team, composed by a number of 4 Sales Advisors, to meet sales target by training and mentoring
  - Monitor inventory levels and order new items during quarterly buyers meetings held by Twinset in Italy
  - Undertake store administration duties such as managing store documents and updating HR records - Hire, train, and oversee new staff
  - Motivate the sales team, composed by a number of 4 Sales Advisors, to meet sales target by training and mentoring
  - Monitor inventory levels and order new items during quarterly buyers meetings held by Twinset in Italy
  - Undertake store administration duties such as managing store documents and updating HR records



SWAROVSKI

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Assistant Manager

  • Mar 2016 - Mar 2017

  - Assist the manager in organizing, planning and implementing sales strategy- Track the progress of weekly, monthly and quarterly objectives- Handle complaints from customers and solve customer service issues- Deliver training programs tailored by Swarovski L&D Department for team members (manager and sales advisors)

• Sales Advisor

  • Sep 2011 - Mar 2016

  - Listen attentively to the customer’s needs and give professional advise in order to ensure a great customer experience- Achieve monthly specific sales and business KPI's- Operate cash register and maintain all financial transaction effectively and efficiently