Experience

The Gasparilla Inn & Club

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Oct 2019 - Present

  Check guests in and and out of their rooms using computer programs. Answer incoming & in-house calls, transmitting and receiving messages. Handle and resolve guest complaints Invoice and bill guests for their stay and services used Communicate with guests to better understand their individual needs to provide them with the best service possible. Check guests in and and out of their rooms using computer programs. Answer incoming & in-house calls, transmitting and receiving messages. Handle and resolve guest complaints Invoice and bill guests for their stay and services used Communicate with guests to better understand their individual needs to provide them with the best service possible.



VIP Attractions

• Jamaica
• Travel Arrangements
• 100 - 200 Employee

• Workforce Analyst

  • May 2017 - Sep 2019

  Completed appropriate short, medium- and long-term forecasts for staffing needs or as required.Prepared appropriate schedules and distribute them timely to all team. Prepare reports on forecasted, scheduled and actual hours on weekly or monthly basis for trending.Work with Workforce Manager to carry out resource planning activities by consistently liaising with GMs regarding staffing numbers in order to plan recruiting timelines.Carry out regular reconciliation of staffing information with HR Department to ensure that the Staffing numbers are accurate for each month end. Show less

• Meet & Greet Coordinator

  • May 2015 - Jun 2017

  Responsible for daily coordination and dispatching of agents to gates of arriving VIP Attractions clients and stakeholders.Utilised Sangster International Airport weekly flight schedule and other online portals to track daily arriving flights.Ensure Customer Service Executives are always up to date with general airport information, Immigration, Customs and Security rules.Conduct daily briefings to advice agents of daily operational objectives. Ensure work areas are kept clean and safety procedures are adhered to. Compile and disseminate incident and other daily reports to relevant persons. Show less

• Customer Service Representative

  • Aug 2013 - Apr 2015

  Meet and greet incoming and outgoing customersHandles incoming calls or inquiries for clients or customersAssists customers effectively by solving issuesProvides customer with information about the company's products and services.Ensures that the customers are satisfiedTactfully handles confrontational or stressful interactions with both internal and external customers.Accurately captures customer information