Self Employed

• Aug 2020 - Present

Assistant

• Aug 2019 - Aug 2020

North American Operations/Facilities Coordinator

• Feb 2016 - Jan 2019

Offered NA operations and facilities Managers exceptional clerical support to facilitate efficient, smooth office operations. Oversaw the administration of invoices submitted for payment applications and coding for all Tiffany & Co. North America branches according to Support Desk standard operating procedures through Ariba Software System. Prepared invoices and coding for payments to Tiffany & Co. Canada branches and tracked invoices according to Tiffany & Co. Accounts-Payable standard operating procedures. Maximized accuracy, productivity and customer experiences by reviewing processes and devising changes. Oversaw staff correspondence, record tracking, and data communications, resulting in improved automation of office operations. Exceeded specific team goals by partnering with staff to share and implement best practices. Show less

Service Desk/Facilities Coordinator

• Sep 2004 - Jan 2016

Administered customer service by answering phones, responding to questions and requests, facilitating internal communications and overseeing reception. Elevated customer satisfaction ratings by resolving issues for speedy resolution. Submitted invoices for payment to T&CO. following Support Desk standard operating procedures, through Xign Process and Ariba Software Systems. Helped less experienced staff manage daily assignments. Managed and controlled office supply inventory for timely ordering and requisition of depleted stock. Served as the main point of contact for outside parties to access the building. Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals. Exceeded specific team goals by partnering with staff to share and implement best practices. Performed clerical duties, documenting communications, reporting, and schedules. Education and Training Certifications Worked extensively with Archibus and Service Channel Software Program for status requests and updates. Acknowledged all service requests communicated to the Service Desk and appropriated assignment of the issue to the applicable staff for resolution; managing the expectations of the requester through the resolution of the issue. Entered all service requests through WorkSpeed Software for Building Operations for leased properties. Contacted external vendors and suppliers via phone and email to confirm deliveries and follow up with inquiries. Timely communicated with leased buildings' property management representatives to schedule service requests and repairs. Maintained and updated accurate and timely staff attendance records via the use of VLM Software and attendance books. Show less

Housekeeping Specialist

• Mar 2002 - Sep 2004

Polish JewelryInteracted pleasantly with clients and patrons when performing daily duties, which improved customer retention by 100%.

Night Shift Porter

• May 2000 - Mar 2002

Dusted and vacuumed 2 assigned floors, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs, and marble floors daily.

Tailor

• 2010 - 2014

Dressmaker and Patternmaker Dressmaker and Patternmaker