Adriana Alanis

Customer Experience Sr Leader at Airgas México
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Contact Information
us****@****om
(386) 825-5501
Location
Nuevo León, Mexico, MX
Languages
  • English Professional working proficiency
  • Spanish Native or bilingual proficiency

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Experience

    • Mexico
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Customer Experience Sr Leader
      • Dec 2020 - Present

      Inspiring a customer-centric culture, generating loyalty and managing operational process controls Inspiring a customer-centric culture, generating loyalty and managing operational process controls

    • Argentina
    • Retail
    • 1 - 100 Employee
    • Operation Control Leader
      • Apr 2017 - Dec 2020

      I standariced the organization (11 Stores and 1 Distribution Center) according Airgas USA Business model since ALM merged on 2017, I designed the operation process to get in control from the Oracle system process implementation, training the front line, auditing and improving performance with continuos improvement techniques. I standariced the organization (11 Stores and 1 Distribution Center) according Airgas USA Business model since ALM merged on 2017, I designed the operation process to get in control from the Oracle system process implementation, training the front line, auditing and improving performance with continuos improvement techniques.

    • France
    • Chemical Manufacturing
    • 700 & Above Employee
    • Business Analyst
      • Dec 2015 - Apr 2017

      I supported the Industrial Merchant Business Line team and regions through the analysis of our markets and our business results in order to identify opportunities for growth and improvement. I deployed the business analysis basis to development of customer-centric strategies through an analysis of market data and customer information as I started with the Packaged Gases Business Line on 2015. I supported the Industrial Merchant Business Line team and regions through the analysis of our markets and our business results in order to identify opportunities for growth and improvement. I deployed the business analysis basis to development of customer-centric strategies through an analysis of market data and customer information as I started with the Packaged Gases Business Line on 2015.

    • Business Improvement Consultant
      • Mar 2013 - Sep 2013

      Responsible for market analysis, investment management, and cash flow projections. Responsible for market analysis, investment management, and cash flow projections.

    • Construction
    • 1 - 100 Employee
    • Financial Analyst
      • Jul 2012 - Feb 2013

      Working as part of a team that is responsible for the financial analysis, making sure that the flow of costs and revenues between the various projects, regions and people is accurately accounted for and managed. Duties: ● Monthly / quarterly management accounts analysis. ● Budget management per area Analysis and Control. ● Determine indicators for cost reduction improvements. ● Insurance Control on fixed assets. ● Assisting the Accounts and Tax manager in a variety of business roles. ● Assisting internal/external auditors with queries. Show less

    • Chile
    • Construction
    • 1 - 100 Employee
    • Finance and Project Managment
      • Jul 2007 - Jul 2012

      ● Business Plan Financial with KPI. ● Cash flow management. ● Planning and monitoring activities with Microsoft Project. ● Business Plan Financial with KPI. ● Cash flow management. ● Planning and monitoring activities with Microsoft Project.

    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Accounts Assistant
      • Jul 2005 - Jul 2007

      ● Profit & Loss ● Bank Reconciliations ● Cash management ● Prepayments and Accruals ● Ability to analysis and control. ● Profit & Loss ● Bank Reconciliations ● Cash management ● Prepayments and Accruals ● Ability to analysis and control.

    • Mexico
    • Government Administration
    • 700 & Above Employee
    • Assistant manager
      • Jan 2004 - Jan 2004

      ●Integration of information for tenders. ●Review catalogs contestants and make comparisons. ●Integrate power point presentations for tendering bids. ●Integration of information for tenders. ●Review catalogs contestants and make comparisons. ●Integrate power point presentations for tendering bids.

Education

  • Universidad Regiomontana S.C.
    MBA in Finance, Business, Management, Marketing, and Related Support Services
    2011 - 2013
  • Universidad Regiomontana S.C.
    MBA in Financ, Accounting and Business/Management
    2011 - 2013
  • Universidad Regiomontana, A.C.
    Masters in Finance
    2011 - 2013
  • Universidad Regiomontana, A.C.
    Bachelor of Business Administration (B.B.A.)
    2004 - 2007

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