Project Manager Lead

• Jul 2022 - Present

Director, Technology Projects

• Jun 2019 - Feb 2022

● Served as a leader and advocate for the project management function and as a member of the Technology Leadership team advocating for project resources, identifying opportunities for cross-project consolidation, adapting project management standards, and evaluating business unit needs for potential technology projects within the portfolio.● Managed complex organization-wide digital transformation projects throughout the project lifecycle including gathering stakeholder requirements, prioritizing deliverables, designing or acquiring technology solutions, managing scope / timeline / risk, and measuring impact in terms of operational efficiency, effectiveness and user adoption.● Built and leveraged relationships, gained buy-in, and built support for desired outcomes across projects.● Completed a comprehensive customer experience research project towards a cohesive and digital experience for members using representative sampling, customer interviews and surveys, personas, and customer-informed design parameters / technical requirements to better support and target members based on their priorities and understanding of the organizational brand while maximizing staff capacity for higher-touch functions.● Selected, implemented, and built information architecture for an online learning platform that added valuable content creation and delivery features, saved 40-60 hours of staff time per piece of content, improved member experience, and saved 3+ annual FTEs with a daily automatic data transfer to Salesforce.

Manager, Technology Projects

• Mar 2015 - May 2019

• Managed cross-team, cross-functional projects on time and within scope using clear, accessible, and personalized stakeholder communication to deliver simple yet elegant technology solutions with high user adoption/satisfaction. - Created and implemented org-wide ticketing system resulting in a 60% reduction of informal internal requests, more efficient internal support, identification of larger issues through tracking and analysis, and coverage for absent staff. - Created and implemented a program recruitment tool resulting in 84% less staff time identifying target segments, 65% less staff review time, more efficient email campaign workflow, and better data integrity and governance. - Designed and implemented a member sign-up tool saving 10% of an FTE and improving accuracy / staff experience.• Provided product management and platform management within and beyond the scope of specific projects for the organization’s website (Drupal), an innovative member fundraising site, application/survey tools, and an SMS tool. - Development, delivery, and maintenance of technical documentation and training materials; user support. - Management of new platform features and functionality, platform security, SSO, and data integration (API). - Made and implemented recommendations for improved user experience, scalability, and streamlined processes. - Management of vendor, consultant, and temp work with a $50K budget. • Developed and cultivated beneficial internal and external relationships and networks to achieve results.

Strategic Projects Analyst

• Feb 2014 - Feb 2015

• Created highly functional organizational intranet/wiki, coordinating technical lead, site designer, and content owners.• Finalized questions, managed phonebank, and conducted data analysis for annual customer survey. • Created a newsletter to keep funders informed; designed collateral management process to ensure content.

Technical Partnership Development Specialist

• Jun 2008 - Feb 2014

• Led a team of four partnership development specialists covering multiple programs that created and directed the implementation of business development plans, goals, and objectives for a $125M program area.• Provided strategy guidance and recommendations to the Integrated Military Systems Program Area Director and directly influenced $1.8M in program development investment for program capture growth averaging 12% per year.• Built the pipeline of exceptional partnership development staff, resulting in increased value and impact.• Provided individual mentoring and guidance for career development for student interns and junior staff.• Independently initiated local on-site engagement of key stakeholders and partners, leading to increased visibility for and representation of Sandia within stakeholder organizations, as well as new business opportunities.• Established a strategic role within a major customer organization. This resulted in a contributing role in the crafting of a Capability Needs Document that will drive requirements for future research and development efforts, and a lead role in the strategy planning and engagement of potential external partners. • Broadened Sandia’s engagement with two pivotal organizations in the energetics and counter improvised explosive device community, resulting in deeper insight into the critical needs of this group.

Partnership Development Specialist

• Oct 2007 - Jun 2008

• Responsible for all program development efforts for a key line of business; defined an overarching strategy, created and implemented customer-focused engagement plans, and created internal and external marketing collateral. • Achieved key wins including increased customer spend on new target concepts, greater industry engagement via a Sandia-hosted Industry Day, and a new executive relationship established between Sandia and a key customer.

Partnership Development Associate

• Dec 2005 - Oct 2007

• Formulated and executed technical business development plans, goals, and objectives for a cross-functional team. • Utilized project management and marketing experience to identify, assess, and select partners for maturing/commercializing technology to meet national security needs.

Advanced Sales Training Program Coordinator

• Dec 2005 - Oct 2006

• Managed and implemented a business development training program with a $330,000 annual budget. • Managed the procurement of vendors, coordinated training schedules and tracked participants’ progress.