Customer Success Manager

• Feb 2023 - Present

- Day-to-day customer support - Analysis of specific customer requests - Supporting the BizDev team during customer meetings (presenting and expertise of legal and technical basics) - Analysis and interpretation of legal texts - Preparation of content for clients (e.g. guides, documentation, videos, workshops, diagrams) - Support in content management of the support platform - Day-to-day customer support - Analysis of specific customer requests - Supporting the BizDev team during customer meetings (presenting and expertise of legal and technical basics) - Analysis and interpretation of legal texts - Preparation of content for clients (e.g. guides, documentation, videos, workshops, diagrams) - Support in content management of the support platform

Freelance Graphic Designer

• Sep 2022 - Present

Marketing And Business Development Intern

• Jul 2022 - Sep 2022

- Supporting Business Development Manager in finding new business partners and establishing contact with potential subcontractors - Creation of assets and graphics for the official website, social media and partnering vendors - Editing and retouching images to be used on different channels - Translating and Editing Articles in English - Supporting Business Development Manager in finding new business partners and establishing contact with potential subcontractors - Creation of assets and graphics for the official website, social media and partnering vendors - Editing and retouching images to be used on different channels - Translating and Editing Articles in English

Customer Service Agent DACH

• Sep 2020 - Apr 2022

- Providing support to B2B and B2C customers per E-Mail and phone - Processing Guarantee cases - Communication with other teams - Training new employees - Translating and Proofreading articles for the help section of the company's official website - Providing support to B2B and B2C customers per E-Mail and phone - Processing Guarantee cases - Communication with other teams - Training new employees - Translating and Proofreading articles for the help section of the company's official website

Community Suppor Representative - Account Security and Risk

• Jan 2017 - Jul 2020

- Delivering high-quality service across multiple support platforms (email, phone) - Solving problems and addressing unsatisfactory experiences - Establishing trust among new and experienced users - Training and mentoring new employees - Delivering high-quality service across multiple support platforms (email, phone) - Solving problems and addressing unsatisfactory experiences - Establishing trust among new and experienced users - Training and mentoring new employees

Supplier Support Helpdesk Agent

• Jul 2015 - Jan 2017

- Managing incoming calls and emails in French and in English - Processing balance sheets, income statements and other financial statements - Updating financial data in databases to ensure that information is accurate and immediately available when needed - Managing incoming calls and emails in French and in English - Processing balance sheets, income statements and other financial statements - Updating financial data in databases to ensure that information is accurate and immediately available when needed

Customer Service Representative FRCHBE

• Jul 2014 - Dec 2014

- Managing incoming calls and emails in French and in English - Providing information about fares, schedules, security procedures - Handling complaints, providing appropriate solutions and alternatives - Managing incoming calls and emails in French and in English - Providing information about fares, schedules, security procedures - Handling complaints, providing appropriate solutions and alternatives