Associate Estimator

• Sep 2023 - Present

Student Support and Engagement Coordinator

• Apr 2021 - Present

• Provided comprehensive support and guidance to students and faculty, fostering a positive and productive learning environment. • Collaborated closely with management to swiftly address and resolve any technical issues faced by professors, ensuring seamless classroom operations. • Demonstrated strong problem-solving skills by efficiently diagnosing and troubleshooting phone inquiries to promptly resolve issues and support effective communication. • Assisted technicians in repairing and replacing equipment, ensuring optimal functionality, and minimizing disruptions in academic activities. • Played a pivotal role in university-wide technology installation, management, and maintenance, contributing to the enhancement of modern teaching standards and creating an innovative classroom environment. • Adapted seamlessly to a fast-paced environment, effectively managing multiple responsibilities while maintaining a high level of professionalism and attention to detail. Show less

Client Experience Specialist

• Jun 2021 - Aug 2022

• Demonstrated expertise in delivering exceptional customer experiences through active listening, effective communication, and a passion for customer satisfaction. • Consistently achieved and surpassed team sales targets and call handling metrics, showcasing a track record of exceeding performance expectations. • Proven accountability in meeting and exceeding customer service objectives, while providing accurate, comprehensive, and timely information using advanced computer programs. • Thrived in a fast-paced environment, expertly managing a high volume of inbound calls—often exceeding 100 calls per day—by swiftly identifying and addressing customer needs. • Proactively sought and embraced ongoing development and feedback, seeking opportunities for professional growth and continuous improvement. • Collaborated cross-functionally with dispatchers and customer satisfaction to identify opportunities for process improvement, providing valuable insights and contributing to the successful implementation of initiatives that positively impacted business performance. • Developed and executed comprehensive client training programs, equipping clients with the necessary knowledge and tools to maximize their use of products/services, resulting in increased client adoption and usage rates. Show less

Inventory Management Specialist

• Jun 2019 - Jan 2021

• Executed bi-weekly labor-intensive inventory orders with meticulous attention to detail, ensuring optimal efficiency and accuracy in stock management operations. • Collaborated closely with stylists, providing prompt assistance, and resolving any appliance-related issues to ensure uninterrupted workflow and customer satisfaction. • Demonstrated exceptional inventory control skills, conducting regular counts, and maintaining pristine stock records to minimize loss and enhance financial accountability. • Thrived in a fast-paced and dynamic setting, adapting swiftly to evolving demands and working effectively under pressure to meet tight deadlines. Show less

Headguard

• May 2018 - Sep 2018

• Promoted from lifeguard to head guard which included leadership and more responsibilities. • Coordinated with fellow guards while under stressful situations. • Underwent training to become certified in the performance of CPR. • Learned how to clean and maintain the swimming pool properly to ensure the safety of the community. • Promoted from lifeguard to head guard which included leadership and more responsibilities. • Coordinated with fellow guards while under stressful situations. • Underwent training to become certified in the performance of CPR. • Learned how to clean and maintain the swimming pool properly to ensure the safety of the community.