Information Technology System Administrator

• Nov 2019 - Present

• Core responsibilities:- building and maintaining Avira’s global Windows, MacOS workstation systems and global fleet of iOS smartphones and tablets, ensuring the stability, integrity and efficiency of the information systems that support core organizational functions: ✓ DSM: Console: Infrastructure (Management Points, Sites, OSD), Computers & Users, Software: package types (sets, MSI, eScript, OS, etc.), packaging workbench, variables, etc., packaging guideline (Script-Header, etc.), release management (revisions, rollouts, updates, etc.), patch management/ Advanced PM, Hyper-V Setup, Special Automation (AD-groups for VPN, etc.) ✓ JAMF: Package Management, Policies, Configurations / Scripting, Groups, Self Service, Devices; ✓ Intune:Groups, Configurations / Policies, App Policies, Autopilot enrollment, RoW Client, Labels, Onboarding, Offboarding, Locating, Wiping;- defining and designing the optimal technology solutions to be implemented, in compliance with internal customer requirements and Tech service catalogue available;- ensuring peripheral HW, peripheral systems SW and individual productivity tools innovation and certification;- managing and ensuring the product lifecycle through the product lifecycle management ownership;- proactively monitoring the managed services.• Miscellaneous:- creating maintenances;- identity and Access Management (on premise and Cloud);- maintaining Jira: queues/boards, projects, types of ticket (SR, Incident, Story), categorizing, CMDBSLAs.

Information Technology Service Engineer

• May 2015 - Nov 2019

• Enrolling all the Avira’ employees (RO&DE) in the company infrastructure (hardware and software) in order to assure a high security standard;• Directed interaction with the hardware suppliers;• Audited and periodically made assessments for the internal network resources and services;• Owner of the service desk Jira ticketing interface:- redesigned the internal workflows in order to improve the SLA’s and Customer satisfaction index.- defined and implemented the service catalogue behind the service desk ticketing interface.• Developed trends by monitoring and analysing incoming calls, incidents and service requests;• Evaluated and implement the new hardware standards for the company;• Supported the service desk team to identify the future needs of our internal customers;• Was responsible with the control access system in the BU office;• Defined KB articles for all the implemented projects;• Stayed up to date with the latest technologies.

Software Quality Assurance Engineer

• Aug 2012 - Apr 2015

Antispam Software Developer

• May 2011 - Aug 2012

Antispam Resercher

• Nov 2008 - May 2011

• Researched, implemented and tested a wide variety of antispam filters.- developed a new and improved way of creating the URL blacklist for the antispam engines;- achieved the VB Certified award at the VB Spam Test, with the antispam team (10 times in a row).• Developed, tested, maintained and monitored the antispam CLOUD system;• Communicated with the development, tested and analysed teams as well as came up with solutions for the internal infrastructure;• Helped the new members to assimilate the base knowledge of our internal tools.

Spam Analyst

• Feb 2007 - Nov 2008

Customer Care Representative

• Jun 2005 - Feb 2007