Adrian Remedios

Solutions Consultant - UK & Ireland at Premium Plus - Multi-award-winning Master Zendesk Partner & Implementer
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Contact Information
us****@****om
(386) 825-5501
Location
Milton Keynes, England, United Kingdom, UK
Skills

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Credentials

  • Zendesk Partner Solutions Consultant Expert
    Zendesk Partners
    Apr, 2023
    - Sep, 2024
  • Customer Experience: Journey Mapping
    LinkedIn
    Mar, 2020
    - Sep, 2024
  • Business-to-Business Sales
    LinkedIn
    Feb, 2019
    - Sep, 2024
  • Sales Prospecting
    LinkedIn
    Jan, 2019
    - Sep, 2024
  • Danny Sullivan on SEO
    LinkedIn
    Oct, 2018
    - Sep, 2024
  • Advanced Google Analytics
    Google
    Apr, 2018
    - Sep, 2024
  • Inbound Marketing
    HubSpot Academy
  • Tableau - Silver Certified User
    Tableau Software
  • Zendesk Demo Cup Winner
    Zendesk

Experience

  • Premium Plus - Multi-award-winning Master Zendesk Partner & Implementer
    • Solutions Consultant - UK & Ireland
      • Oct 2020 - Present

      Leading the UK business for Premium Plus 🚀 Premium Plus is your guide to a better customer experience. As a Zendesk Master Partner & Implementer and Zendesk Global Partner of the Year 2020, we provide you with the right processes, tools, and set-up to deliver next-level customer service. Using Zendesk, we kick your CX into gear. Want to use Zendesk but don’t have the necessary expertise? We will be happy to guide you. Together we will set out the ideal solution and guide you every step of the way in its implementation. This is how we can help: Zendesk setup and optimisation using our best practices Integration of (third-party) tools within the Zendesk ecosystem Customer service training to get the most out of your setup Powerful analytics to help you to map, monitor, and adjust your CX Support and guidance for Zendesk admins Show less

  • Capventis
    • Ireland
    • Information Technology & Services
    • 1 - 100 Employee
    • Solutions Consultant - UK & Ireland
      • Apr 2019 - Oct 2020
  • Abacus
    • United Kingdom
    • Construction
    • 1 - 100 Employee
    • Sales Manager - UK
      • Nov 2016 - Apr 2019
  • Hurix
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Manager - EMEA (Contract)
      • Nov 2014 - Nov 2015
  • Zycus
    • United States
    • Software Development
    • 700 & Above Employee
    • Sr Presales Executive (Team Leader)
      • Apr 2014 - Nov 2014

    • Presales Executive
      • Apr 2013 - Apr 2014

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Senior Customer Service Representative
      • Oct 2009 - Sep 2011
  • FIS
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior Customer Service Executive
      • Oct 2007 - Oct 2009

    • Customer Service Executive
      • Oct 2006 - Oct 2007

Education

  • Henley Business School
    Master's degree, Marketing
    2011 - 2013

Community

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