Experience

Tangam Systems

• Canada
• Software Development
• 1 - 100 Employee

• VP Casino Strategy, Head of UK & EMEA

  • Sep 2022 - Present

• Director - Casino Operations & Strategy

  • Mar 2019 - Sep 2022

  Business Development & Account Management of clients in the U.K., Europe and Asia Pacific. Understand and help solve clients Yield Management Initiatives to transform Table Games financial performance through the application of analytics, optimization and operations best practices.



Sabbatical

• Australia - Macau - United Kingdom

• Sabbatical, enjoying the simple things in life

  • Jan 2018 - Oct 2018

  10 wonderful sabbatical months during which I greatly enjoyed everything that had nothing to do with work... 10 wonderful sabbatical months during which I greatly enjoyed everything that had nothing to do with work...



Melco Resorts & Entertainment

• Hong Kong
• Hospitality
• 700 & Above Employee

• Assistant Director IT Engagement

  • Dec 2016 - Dec 2017

  Working with Executive Management as Business Relationship Manager providing innovative technology solutions. Responsible for achieving alignment between IT and all business units while shaping demand for functional IT projects within the context of the organization's overall IT strategy. Identifying new business opportunities and latest technologies to develop and leverage data solutions that increase revenues, engage our customers and deliver personalized experiences while maximizing operational efficiency. Show less

• Assistant Director Strategic Initiatives, Table Games

  • Jan 2015 - Dec 2016

  Responsible for developing and leading the strategic implementation of key programs and projects cross-functionally and across Melco Resorts. This included utilizing statistical analysis to support innovative processes or services and recommending opportunities for increased revenues, efficiencies and customer satisfaction.

• Senior Operations Manager

  • Mar 2012 - Jan 2015

  Responsible for leading a dynamic team of Operations Managers within the Premium Mass Market. Design and Management of Performance Management systems for our Gaming department and implementation of development programs targeted at improving the skills of our local talent.

• General Manager, Hard Rock Casino

  • Jan 2010 - Mar 2012

  Successfully established a new Business Unit to specifically manage and deliver the Hard Rock Casino within Melco. Through recruitment, training and management processes successfully infused the Hard Rock brand culture in all our people that enabled us to deliver a uniquely different service proposition to the Macau market.

• Casino Operations Manager – Table Games

  • Nov 2006 - Jan 2010



Galaxy Entertainment Group

• Hospitality
• 700 & Above Employee

• Casino Operations Manager – Table Games

  • Nov 2005 - Nov 2006



Crown Resorts

• Australia
• Hospitality
• 700 & Above Employee

• VIP Operations Manager

  • Feb 1995 - Nov 2005



SkyCity Adelaide

• Australia
• Hospitality
• 200 - 300 Employee

• Table Games Manager

  • Dec 1985 - Feb 1995