Customer Support Agent

• Apr 2023 - Present

Assistant Portfolio Manager

• Oct 2022 - Apr 2023

• Gave oversight of vendors, technicians, and HOA Executive Boards across 18 residential communities in the Austin TX area. • Provided customer service to all residents and board members in these 18 residential communities through phone support / email • Performed vendor selection and collected estimates regarding their services to pass to HOA executive boards for their review / approval. • Gave oversight of vendors, technicians, and HOA Executive Boards across 18 residential communities in the Austin TX area. • Provided customer service to all residents and board members in these 18 residential communities through phone support / email • Performed vendor selection and collected estimates regarding their services to pass to HOA executive boards for their review / approval.

Facilities Coordinator

• Apr 2022 - Sep 2022

• Provided customer service through developing and maintaining client relations at all four Google offices in Boulder, CO • Coordinating / delegating work orders to technicians and vendors regarding all necessities across the offices • Managed projects for the executive leadership applicable to: building safety and supply distribution • Provided customer service through developing and maintaining client relations at all four Google offices in Boulder, CO • Coordinating / delegating work orders to technicians and vendors regarding all necessities across the offices • Managed projects for the executive leadership applicable to: building safety and supply distribution

Project Coordinator

• Jan 2017 - Feb 2021

• Licensed instrumentals and managed client-based projects regarding music production • Responsible for prompt responses to client inquiries and concerns • Coordinated work orders between recording engineers and graphic designers for album-based projects • Managed a customer base of 1000+ musicians between 2017 - 2021 • Licensed instrumentals and managed client-based projects regarding music production • Responsible for prompt responses to client inquiries and concerns • Coordinated work orders between recording engineers and graphic designers for album-based projects • Managed a customer base of 1000+ musicians between 2017 - 2021

Shopper

• Mar 2020 - Aug 2020

• Shopped for and delivered groceries to mainly elderly people in Duluth, MN and Boulder, CO during the initial months of the pandemic • Shopped for and delivered groceries to mainly elderly people in Duluth, MN and Boulder, CO during the initial months of the pandemic

Rotary Youth Exchange Ambassador

• Aug 2015 - Jun 2016

• Represented USA as an outbound exchange student living with a host family in Vienna, Austria • Gave several presentations for my Rotary Club in Austria and in the United States about my culture, traditions, and how exchange positively impacted my life • Adapted to the culture in Austria and perfected my language proficiency in German • Represented USA as an outbound exchange student living with a host family in Vienna, Austria • Gave several presentations for my Rotary Club in Austria and in the United States about my culture, traditions, and how exchange positively impacted my life • Adapted to the culture in Austria and perfected my language proficiency in German