Experience

CGS Romania

• Romania
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Technical Support Engineer T2

  • Jul 2022 - Present



SCC

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Specialist L2

  • Jan 2021 - Jul 2022

  Receive incidents and requests from customer end user via telephone, email, self-service & chat Process the ticket with either a first-time resolution or a re-allocation to the appropriate individual/team Be the primary person managing the lifecycle of the ticket through to conclusion Ensure that the speed & flexibility of response meets the business needs and respects the contractual service levels Escalation of critical and high priority tickets to line and senior management To act as the primary interface with the user community actively promoting Service Excellence at all times To ensure that all IT Support related problems and requests are recorded in the call logging system and regularly updated Liaise between departments/teams and to act on behalf of the User Experience in supporting Windows 7/10 operating systems, Microsoft Office suite (Office, SharePoint) & performing technical and network troubleshooting Experience in supporting mobile and tablet devices Operating an ITSM management tool . incident logging Knowledge of Service Desk processes . ITIL Show less



BSR ESTATES LIMITED

• United Kingdom
• Real Estate

• Network Administrator

  • Jan 2019 - Jan 2022

  SC.BSR ESTATE . S.R.L SC MOTELBUCIUM S.R.L, Iasi For the MOTEL BUCIUM and GRAND HOTEL TRAIAN Work Points -establish hardware and software equipment -installation and configuration of hardware and software -technical support for conference rooms (video projector / sound, etc.) -technical support and maintenance of the TV / Telephony network - maintenance of ip / analog telephone exchange -support marketing department / website maintenance optimization - design, installation and administration of network infrastructure, - ensuring the functionality of the computer network and of the connection and communication equipment, - server administration, - network interconnection and access to the global Internet network, - design and application of the network security strategy, Show less



SC.Starnet.SRL SC.PlayersGround.SRL

• Iaşi, Iaşi, România

• Senior Network Administrator

  • Aug 2018 - Nov 2018

  SC.Starnet.SRL SC.PlayersGround.SRL, Iasi, Iasi - design, installation and administration of network infrastructure, - ensuring the functionality of the computer network and of the connection and communication equipment, - server administration, - network interconnection and access to the global Internet network, - design and application of the network security strategy, SC.Starnet.SRL SC.PlayersGround.SRL, Iasi, Iasi - design, installation and administration of network infrastructure, - ensuring the functionality of the computer network and of the connection and communication equipment, - server administration, - network interconnection and access to the global Internet network, - design and application of the network security strategy,



PROCONECT

• France
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Senior Telecommunications Technician

  • Jun 2018 - Jul 2018

  Telecommunications Technician for business only Main role : - Plan network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram. - Establish voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors. Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.. subcontractor fro UPC and Vodafone - Maintain network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation. - Maintain customer rapport by listening to and resolving concerns; answering questions. - Maintain safe work environment by following codes, standards, and legal regulations. - Keep supplies ready by inventorying stock; placing orders; verifying receipt. Show less



sc.Eurocontact.srl sc.EurocontactPlus.srl sc.TraduceriEurocontact.srl

• Iaşi, România

• Assistant Manager

  • Feb 2018 - May 2018

  Ensuring in a double sense the information flow between the company and external clients, as well as between the company's departments. - Ensuring the distribution of information from management to all departments of the company, as well as in reverse. Ensuring the transmission of information received from outside the company, as well as those to the outside of the company to the persons to whom it is addressed. Technical editing of various materials and writing daily correspondence. Promoting the company's image through the activity it carries out. - establishes the agenda of daily meetings of the manager based on his schedule and within the available time; Show less



IASIWEB

• Iaşi, România

• Assistant Manager

  • Jan 2017 - Jan 2018

  SC.IASIWEB.SRL, Iasi, Iasi -Administrative SUPPORT - insert data - IT SC.IASIWEB.SRL, Iasi, Iasi -Administrative SUPPORT - insert data - IT



Aplus Sure Clean

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Assistant Manager

  • Jan 2015 - Jan 2017

  Aplus Recruit .LTD, Abroad Manage Aplus Recruit . LTD , accomplish department objectives by managing staff; planning and evaluating company activities. Main duties : - Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. - Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. - Establish strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. - Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. - Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. - Contribute to team effort by accomplishing related results as needed. Show less