Experience

Tara Publishing Company Ltd

• Book and Periodical Publishing
• 1 - 100 Employee

• Sales Executive

  • Mar 2010 - Present



Dyflin Media

• Executive/ Journalist

  • Nov 2006 - Nov 2008

  Dublin. Main responsibilitiesSelling advertising space on a construction magazine, cross selling on other magazines.Working towards agreed targets, using existing leads while also developing new ones from a variety of sources.Writing a monthly column for one of the companies magazines Dublin. Main responsibilitiesSelling advertising space on a construction magazine, cross selling on other magazines.Working towards agreed targets, using existing leads while also developing new ones from a variety of sources.Writing a monthly column for one of the companies magazines



Auto Europe

• France
• Retail

• Supervisor

  • Mar 2005 - Nov 2006

  Dublin. Main responsibilitiesManaging a team of Reservations agents. Helping them to successfully reach agreed targets through incentives and on the job training.Was consistently one of the company's top reservations agentsProactively dealing with customer queries and complaints Dublin. Main responsibilitiesManaging a team of Reservations agents. Helping them to successfully reach agreed targets through incentives and on the job training.Was consistently one of the company's top reservations agentsProactively dealing with customer queries and complaints



Barclaycard International

• Customer Services Rep

  • May 2004 - Mar 2005

  dealing with inbound calls from cardholders around the globe.Processing requests for credit limit increases and the replacement of lost and stolen cards.Efficiently meeting company standards for call handling and resolution. dealing with inbound calls from cardholders around the globe.Processing requests for credit limit increases and the replacement of lost and stolen cards.Efficiently meeting company standards for call handling and resolution.



The Savoy Group. London

• Sales Agent

  • Aug 2003 - Apr 2004

  Main responsibilities:Taking inbound reservations calls for the four hotels in the group.Achieving sales targets through conversion of reservation calls.Achieving in-house customer care standards. Main responsibilities:Taking inbound reservations calls for the four hotels in the group.Achieving sales targets through conversion of reservation calls.Achieving in-house customer care standards.



Avis

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Rental Sales Agent

  • May 2002 - Mar 2003

  Processing Rentals, either at the desk or at the customers Hotel or work place. Delivering and collecting cars, from various locations.Meeting sales targets, through the selling of additional insurances and other extras. Processing Rentals, either at the desk or at the customers Hotel or work place. Delivering and collecting cars, from various locations.Meeting sales targets, through the selling of additional insurances and other extras.



Bord Gais Eireann

• Emergency Line operator - Admin. Asst

  • Dec 2000 - May 2002

  Main responsibilities:Receiving and setting up jobs on the emergency leak line, for dispatch by radio roomAssistant Emergency Line supervisor, ensuring calls were handled in an efficient and professional manner Main responsibilities:Receiving and setting up jobs on the emergency leak line, for dispatch by radio roomAssistant Emergency Line supervisor, ensuring calls were handled in an efficient and professional manner



Conduit Europe Ltd

• Tele-Services Representative

  • Sep 1999 - Dec 2000

  Main responsibilities:Providing directory enquiry service to callers on various networksMaintaining consistent high-level customer service on Bord Gais contract. Main responsibilities:Providing directory enquiry service to callers on various networksMaintaining consistent high-level customer service on Bord Gais contract.



Superquinn Main responsibilities

• Wine Advisor/Customer Service Assistant

  • Nov 1989 - Sep 1999

  Advising customers on purchases and Liasing with wine sales representatives Advising customers on purchases and Liasing with wine sales representatives