Experience

Sage & Saffron

• Hospitality
• 1 - 100 Employee

• Catering Manager

  • Jan 2020 - Present



Intelenet Global Services

• Team Coach

  • Nov 2014 - Apr 2019

  Managing a diverse team of 15-20 service agents ensuring prompt and accurate service and achievement of targets.Ensuring individual agents are performing as per process SLA’s, reviewing their performance and coaching/training them to do so.Conducting weekly/ monthly team and managerial meetings to ensure all problems are dealt with effectively.Providing timely feedback to team members based on observations made by the client spoc’s and quality audits.Responsible for maintaining productivity, discipline and absenteeism of team on the floor. Assisting new members of the team by updating their process knowledge and thereby bridging process gaps.



Goa Portuguesa Group of Restaurants

• Social Media Marketing Manager and Sr. Captain

  • Sep 2012 - Oct 2013

  Developing an engagement strategy across all social media platforms to build a lasting digital connection with consumers.Plan and monitor the group’s ongoing presence on social media (Instagram, Twitter, Facebook etc.).Prepare online newsletters and promotional emails and organize their distribution through various channels.Respond to comments and member queries in a timely manner.Collaborate with food bloggers within the city.



Taj Lands End, Bandra

• Industrial Trainee

  • Nov 2009 - Apr 2010

  Trained in different departments of the hotel such as front office, housekeeping, food & beverage service and the kitchen.Front Office - Managing new guest arrivals and room allotment as per availability and preferences.Housekeeping - Ensuring maintenance of room and hygiene, monitoring and training housekeeping staff.Food & Beverage - Overseeing eateries and refreshments administrations and ensuring quality is up to the mark, requesting for supplies, inventory and expense management.