Adrian Marin Botez

BMC Remedy Consultant at Relational FS
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Contact Information
us****@****om
(386) 825-5501
Location
Romania, RO
Languages
  • English Full professional proficiency

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Credentials

  • BMC Certified Associate: Helix ITSM 19.x
    BMC Software
    Jul, 2019
    - Nov, 2024
  • BMC Accredited Administrator: BMC Atrium CMDB 8.x Exam
    BMC Software
    Jun, 2015
    - Nov, 2024
  • Information Technology Infrastructure Library ITIL v3 Foundation Certification
    ITAcademy, Bucharest (Romania)
    Oct, 2012
    - Nov, 2024

Experience

  • Relational FS
    • Greece
    • Software Development
    • 100 - 200 Employee
    • BMC Remedy Consultant
      • Sep 2017 - Present

      Federal Office of Information Technology, Systems and Telecommunication (Switzerland) • BMC Remedy Development and Bug-Fixing Vodafone Romania • BMC Remedy ITSM Upgrade from 7.6.04 to 9.1.04 • Remedy ITSM Development, CMDB integration, normalization, reconciliation, data modeling • Bug-Fixing and Operational Support Orange Romania • BMC Discovery Install, Configure and Deployment Transilvania Bank Romania • BMC Remedy ITSM upgrade from 8.1 to 9.1 • BMC Remedy ITSM upgrade from 9.1 to 20.02 • SmartIT/DWP/DWPC install and configure • Remedy ITSM Development, CMDB integration, normalization, reconciliation, data modeling • Bug-Fixing and Operational Support Geneva University • BMC Remedy ITSM upgrade from 8.1 to 18.08. • SmartIT/DWP/DWPC 20.02 install and configure • Remedy ITSM Development, CMDB integration, normalization, reconciliation, data modeling • Bug-Fixing and Operational Support • BMC Remedy ITSM migration from 18.08 to BMC Helix SaaS environment. Vodafone Hungary • BMC Remedy ITSM migration from 9.1.04 to BMC Helix SaaS environment. Show less

  • Ericsson
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • BMC Remedy Dev/Ops Service Engineer
      • Jun 2011 - Sep 2017

      3rd Level Engineer development administration and debugging applications such as Atrium Core, Atrium Integrator, AIE, CMDB, ADDM, BMC Remedy AR System 9.1/9.0/8.1/7.6.03, ITSM Suite. This includes: - ADDM Installation & Upgrade, Configuring, Administration, TKU's, OS Patching, Deployment(Consolidator,Appliances, Proxy) - Troubleshoot host discovery both on ADDM side and client side - Install, configure and customize BMC Remedy products - Developing and configuring CMDB integrations/reconciliations/normalizations/workflows/Remedy Objects - BMC Suite Upgrade from 7.6 to 9.0 and ADDM from 8 to 10, Migration and Redesign Projects delivery - Fault handling and corrective actions (troubleshooting, reporting and improvement plan) - Implementing monitoring/reporting scripts. - Provide work instructions and improvement plans - Preventive maintenance activities - Investigate and find solutions for out of the box application issues together with vendor support teams - Install, configure and administering BMC Analytics. - Conduct training sessions, prepare training materials - Prepare Project Estimation, Planning, Risk analysis and Deployment materials.. Show less

  • Blue Air
    • Airlines and Aviation
    • 400 - 500 Employee
    • IT Administrator
      • Sep 2009 - Jun 2011

      Managing and updating the domain users. Managing updating and installing/configure windows servers/AD and routers. Managing e-mail accounts. Managing and creating VPN connections (site to client/site to site). Technical support, on site (headquarters, airports and all ticketing agencies), on call or remote, following users requests. Receive the support requests, prioritizing and documenting their results in the IT Knowledge Base as known issues. Escalation to a higher level of support for requests that can't be resolved. Provide information to all users proactively, about the ongoing development support requests. New installations and re-commissioning of existing equipment. Installing and configuring software and operating systems to agreed standards. Maintenance of existing computers and peripherals to normal operating standards by performing upgrades, new installations and carrying out routine procedures. Participation in developing and maintaining a full inventory of hardware and software. Participation in the preparation of technical documents, guidelines and procedures for support and ensure that they are brought to the attention of users. Performing other duties as may be assigned, and comply with the job and the level of responsibility. Participation in implementation of business plan for continuity, backup and recovery. Support training for users and pro-active participation in awareness programs. Show less

  • Andromede Decor
    • Bucharest, Romania
    • IT ASSISTANT
      • Jan 2009 - Jul 2009

      PC hardware and software troubleshooting, network management and telephony management (cabling, TCP / IP, router configuration, switches, firewalls, wireless), TPV, pos. Technical support: VNC, LogMeIn, TeamViewer, Remote Desktop Technical support, on site(headquarters and stores), on call and remote. PC hardware and software troubleshooting, network management and telephony management (cabling, TCP / IP, router configuration, switches, firewalls, wireless), TPV, pos. Technical support: VNC, LogMeIn, TeamViewer, Remote Desktop Technical support, on site(headquarters and stores), on call and remote.

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