Adrian Lopez
Customer Web Support Specialist at ACI Learning- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ Core 1
ACI LearningMar, 2023- Oct, 2024 -
ITIL® Foundation
LeaderQuest HQMar, 2023- Oct, 2024
Experience
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ACI Learning
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United States
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Professional Training and Coaching
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400 - 500 Employee
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Customer Web Support Specialist
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Feb 2023 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. As well as ensured physical security & common attacks while securing the wired and wireless local network, and detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. As well as ensured physical security & common attacks while securing the wired and wireless local network, and detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts
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MIDCITIES MEDICAL SUPPLY DMEPOS
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United States
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Medical Equipment Manufacturing
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Driver/Oxygen Tech
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Jul 2021 - Dec 2022
Technician is responsible for in home delivery, setup and maintenance of all products and equipment at the delivery address. Deliveries are to be made according to a pre-arranged appointment schedule and will be made in a timely manner, maintaining respect for the patient’s valuable time. Technician is responsible for assigned evening and weekend rotating on call duty according to established on call schedules. Technician is responsible for instructing and educating patients and/or caregiver on proper use and care of equipment and must maintain high level of product knowledge on all oxygen and Durable Medical Equipment. Technician is responsible for seeing that all paperwork/orders relevant to the position is thoroughly completed, and without errors daily. Technician is responsible for maintaining the physical and mechanical condition of his/her assigned company vehicle by scheduling maintenance and repairs with the fleet manager. Trucks/vans are to be kept clean and organized inside and out. Company vehicles are to be serviced regularly and daily logs maintained and kept in the vehicle. Technician is also responsible for some equipment repairs and equipment assembly. Develops and maintains working knowledge of current products and services offered by the company in accordance with industry standards and applicable federal, state, and local governmental regulations. Show less
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Education
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2023 - 2023
ACI Learning
Customer Support Specialist, Information Technology -
2018 - 2020
St. Philip's College
Accounting and Business/Management
Community
