Experience

Cornerstone OnDemand
• United States
• Software Development
• 700 & Above Employee
• IT Support Engineer

  • Feb 2022 - Present


HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Engineer

  • May 2019 - Jan 2022

  SHORT DESCRIPTION My daily activities include installing software, configuring hardware; PC's Laptops, and other peripherals like printers, monitors, etc. Receiving and resolving diverse issues (hardware configuration, networking isues, Internet outages) reported directly on the floors or logged in ticketing system. Deploying hardware and issuing them to company empleyees. Involving in new project deployment, project relocations within the floors, desks, stock management within facility and all local activities DETAILED DESCRIPTION As IT Support Engineer I have wide range of responsibilities including: 1. Complete preparation and execution of business or compliance driven requests; * Deploying a new project or move End Users IT equipment between floors, facilities and desks. This tasks includes: gathering and preparing the required hardware such as PC's networking devices, cabling and other perpherals. Testing the equipment at the new location or new desk in order to identify and remediate at the spot all issues related to hardware and software. 2. Onsite and Remote Support for End Users/ Company Employees * Installation and configuration HCL owned devices; (desktops and laptops) based on SOE Image, Client asset's compliant with HCL Policy. * General OS Support for Windows 10 (Professional, Enterprise), macOS operating system * Installation and configuration of additional peripherals (printers, monitors etc.) * Resolving, diagnosing software and hardware incidents for remote access to Client network with RSA, VPN and Citrix Reciver, Virtual Desktop Infrastructure (VDI, desktop virtualization) * General support for configuring Microsoft Office 2016/O365, includes OneDrive (shared drive) * Support for configuring encryption and data security such as BitLocker, Data Loss Prevention, End User Endpoint Protection, ACL (Access Control List) and Active Directory * Record, update and report all IT related queries in main ticketing tool ServiceNow Show less



DuoLife S.A.

• Spain
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• IT Project Manager

  • Aug 2018 - Apr 2019

• IT Analyst

  • May 2018 - Apr 2019


Benhauer
• Design Services
• 1 - 100 Employee
• Product Manager

  • Jun 2017 - Jun 2017

Carphone Warehouse
• Computer and Network Security
• 1 - 100 Employee
• Sales Specialist

  • Sep 2016 - Feb 2017

Cyfrowe Sieci Multimedialne Sp. z o.o.
• Poland
• Telecommunications
• 1 - 100 Employee
• Regional Account Manager

  • Apr 2016 - Jul 2016


Veracomp SA

• Sales Executive

  • Oct 2014 - Mar 2016

  Coordinating client relationship opportunities such as project proposals, budgeting, service contracts and work orders. Offerings Professional Services to IT Systems Integrators, Internet Services Providers (ISP) and Telecommunication Operators; especially network systems and data security solutions as LAN, WLAN, MAN, Fiber-optic networks, Surveillance, ADN, SIEM, Firewall, UTM, IPS, AV System, DLP, VPN. Managing of wide channel consists product brands &manufacturs. Represent and foster company at conferences and trade associations. Show less



Net Systems Ltd. Krakow, Poland

• IT SALES REPRESENTATIVE

  • May 2014 - Oct 2014

  Duties: Selling of Telecommunications & IT Solutions. Maintaining relationships with clients and attract new customers. Duties: Selling of Telecommunications & IT Solutions. Maintaining relationships with clients and attract new customers.



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• Key Account Manager

  • Mar 2013 - Mar 2014

  Responsible for the day – to – day management of the key accounts. This includes delivering a highly proactive, reactive and responsive account management service and building close and trusted relationships with clients. Responsible for the day – to – day management of the key accounts. This includes delivering a highly proactive, reactive and responsive account management service and building close and trusted relationships with clients.



Meco System Ltd. Krakow, Poland

• Account Executive

  • Mar 2011 - Feb 2013

  Offering the equipment for complex property protection Anti Shop Lifting Systems and Passage Counters. Responsible for developing a portfolio of accounts through new business development. Duties: • Reporting business trends and area performance to the CEO. • High level telephone new business prospecting. • Visiting clients and sites to monitor standards of services. • Contacting prospective customers and discussing their requirements. • Dealing with customer enquiries f2f, over the phone or via email. • Developing & maintaining successful business relationships with all prospects. Show less