Information Technology Help Desk

• Feb 2023 - Present

Configured and installed computer systems, printers, peripherals, and software for end users. Utilized remote access tools to resolve hardware and software issues remotely. Maintained inventory records of all equipment deployed to clients. Troubleshot network connectivity issues on Windows OS platforms. Ensured SOX compliance with established standards related to system configuration management and company audits. Resolved password reset requests using Active Directory accounts management toolset. Performed regular maintenance tasks on computers including patching operating systems with latest security updates. Provided technical support to customers, responding to inquiries, and resolving problems quickly and efficiently. Supported mobile devices such as Android phones. Trained users in the use of new software applications, providing one-on-one instruction when necessary. Managed Freshworks ticketing system effectively to ensure timely response to customer service requests. Provided overall assistance and support in the completion of the upgrade of desktops and laptops project. Assisted with the installation and configuration of the hardware and software as it relates to desktop/laptop upgrade. O365 upgrade to all FibroGen employees computers. Assisted in the imaging of new desktops/laptops to 64bit OS configuration. Assisted with the installation and deployment of the newly imaged desktops/laptops. Assisted with other IT activities as appropriate to the projects assigned. Show less

Cross Country and Track and Field Coach

• Aug 2021 - Present

English Teacher

• Aug 2010 - Feb 2020

Instructed 18-22 conversational English classes per week to 700 low-level to advanced Korean middle school students. Managed a Comparative Government course every week to advanced high school students. Utilized a mix of Communicative and Task-Based Language Teaching student-centered methodologies in the classroom. Coached and trained a student for city-wide English speaking contest, winning 2nd place out of thirty entrants. Evaluated and coached advanced level students for both English debate school contest and for nationwide youth English debating championships. Co-editor of the school's student-run English newspaper, "Happytopia Jeonghwa." Tutored students afterschool for English exams including TOEIC, TOEFL, and TEPS. Administered English writing and speaking tests to students with the assistance of Korean faculty. Planned, developed, and had oversight of the school's summer English programs in July 2011, July 2012, and July 2013. Show less

Brand Sales Manager

• Apr 2007 - Aug 2010

As a result of success at CIP Marketing, began working with Adidas to enhance the running division tied into the corporate strategy. Sponsored Adidas Urban Run program to create brand awareness. Used social networking tools, blogs, and local events to increase membership by 200% and 5% increase in sales compared with prior efforts in 2008. Propelled product updates and lead-ins to special in-store discounts and promotions. Managed client feedback. Suggested methods to improve local effectiveness of branding to Adidas corporate. Show less

Office Manager/Accounting Manager

• Jan 2006 - Oct 2009

Supervised concept stage of manufacturing technology including developing marketing kits for corporate sales effort. Managed operations including providing accounting support, documentation control, and handling employee expenses. Supported payroll and tax filings, and freight management. Provided Human Resources support to CFO for employees in California, New Mexico, and Ohio. Prepared employer based H-1B visas, petitions, and labor certifications. Supervised concept stage of manufacturing technology including developing marketing kits for corporate sales effort. Managed operations including providing accounting support, documentation control, and handling employee expenses. Supported payroll and tax filings, and freight management. Provided Human Resources support to CFO for employees in California, New Mexico, and Ohio. Prepared employer based H-1B visas, petitions, and labor certifications.

Brand Coach/Program Coordinator

• Apr 2007 - Apr 2009

Developed strategies to increase local brand awareness. Implemented new product tie-ins for Adidas running club to meet monthly sales goals and ROI target of $1000. Reported weekly updates for CIP marketing director of Adidas products including sales performance, budget, and membership growth against quarter objectives. Also did sales support, educating sales staff on apparel and shoe merchandise and in-store promotions. Developed strategies to increase local brand awareness. Implemented new product tie-ins for Adidas running club to meet monthly sales goals and ROI target of $1000. Reported weekly updates for CIP marketing director of Adidas products including sales performance, budget, and membership growth against quarter objectives. Also did sales support, educating sales staff on apparel and shoe merchandise and in-store promotions.

Program Assistant

• Oct 2004 - Jan 2006

Directed youth activities in an after school program for economically disadvantaged. Developed academic enrichment/tutoring, cultural and leadership development, and outdoor recreation. Established annual budgets, which were met each year. Directed youth activities in an after school program for economically disadvantaged. Developed academic enrichment/tutoring, cultural and leadership development, and outdoor recreation. Established annual budgets, which were met each year.