Adrian Johnson
Triage Technician at Imagine IT, Inc.- Claim this Profile
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Bio
Credentials
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Cybersecurity Boot Camp
University of MinnesotaSep, 2023- Nov, 2024 -
Introduction to Cyber Security Learning Path
TryHackMeFeb, 2023- Nov, 2024 -
Pre-Security Learning Path
TryHackMeFeb, 2023- Nov, 2024 -
Minnesota POST License
MN POST BoardMar, 2021- Nov, 2024 -
Emergency Medical Responder (EMR)
EMSRBSep, 2021- Nov, 2024
Experience
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Imagine IT, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Triage Technician
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May 2023 - Present
- Proficiently managed the ConnectWise Ticket Managing system to provide exceptional support to 200 distinct companies, serving a vast user base of 30,000+ users as a proactive Managed Service Provider. - Spearheaded crucial on-boarding, off-boarding, and account administration operations using Active Directory, Microsoft Azure Active Directory, and Microsoft 365 Exchange Admin Center. - Continuously embraced a proactive approach to stay abreast of emerging technologies, enhancing service efficiency, and delivering seamless user experiences. - Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased productivity and streamlined workflows. - Demonstrated excellent problem-solving skills and a keen eye for detail, effectively resolving complex technical issues and ensuring smooth operations for clients and end-users. - Leveraged Microsoft Security Center to conduct thorough investigations on various spam and phishing emails, employing cutting-edge message trace technology to ensure enhanced email security for the organization and its users. - Proactively tackled remote access challenges, troubleshooting issues related to virtual private networks (VPNs), firewalls, and authentication protocols, guaranteeing reliable and secure remote connections for the remote workforce. - Effectively resolved printer-related problems, troubleshooting hardware and software issues, and liaising with vendors when required, resulting in improved printing efficiency and user satisfaction. Show less
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Army National Guard
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United States
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Armed Forces
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700 & Above Employee
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Maintenance Platoon Leader, 1st Lieutenant
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Apr 2015 - Present
In charge of a platoon sized element of soldiers (40+) and ensuring they receive proper training and maintain medical readiness. a) Lead a 160-man element in a Combat Lifesaver class which lead to a 100% pass rate b) Selected by Supply SGT above peers to inventory over $30,000 of sensitive items because of my precise attention to detail c) Developed and instructed a brand new PMI block of instruction consistent with the requirements of TC 3-20.40 for Echo Company and created the required Table I written test in compliance with 134 BSB Standards for M-4 Table I PMI assessment. d) Pushed through a battalion sized (800 soldiers) element through CBRN marksmanship training with Engagement Skills Trainer weapon system e) Developed the new Echo Co PMI block of instruction that focused on knowledge of the weapon system, the fundamentals of marksmanship, and good shooting habits which subsequently resulted in 100% IWQ Rate for Echo Company, 134 BSB. f) Earned the distinction of Distinguished Honor Graduate during LOG BOLC, attaining the spot of 1 of 24 in my class. g) My attention to detail and diligence directly contributed to a highly successful annual training for Training Year 20233. My training development helped increase the units technical and tactical proficiency resulting in 100% qualification rates for Echo Co 134 BSB. I helped assess 3 METs and 7 Supporting Collective Tasks while maintaining optimal readiness rates for my platoon. Show less
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Minnesota Department of Corrections
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United States
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Public Safety
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200 - 300 Employee
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Correctional Officer
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Nov 2022 - May 2023
Supervise incarcerated people to ensure the environment encourages positive behavior and prepares them for successful transition into the community upon release. Supervise incarcerated people to ensure the environment encourages positive behavior and prepares them for successful transition into the community upon release.
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City of Becker, MN
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United States
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Government Administration
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1 - 100 Employee
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Police Officer
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Mar 2021 - Aug 2022
Responsible for enforcing traffic laws, criminal complaints, and responding to calls for service. a) Patrolled a city with a population of roughly 4,600 and proactively enforced traffic laws averaging at least 6 traffic stops per shift which resulted in numerous drug seizures, DAR’s, and warrant arrests. b) Received, investigated, and successfully apprehended a felony mail theft case involving 27 total victims of mail theft, financial card transaction fraud, and stolen check possession. This process involved the investigation, apprehension & arrest, search warrant draft and execution. I also handled the return of stolen property to victims. c) Created a city map which the Police Department now utilizes and issues to new Officers coming onto staff. Show less
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Education
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2018 - 2020
St. Cloud State University
Bachelor of Arts - BA, Criminal Justice/Police Science -
2023 - 2023
University of Minnesota
Certificate, Cyber Security -
2020 - 2020
Alexandria Technical and Community College
Certificate, Law Enforcement Skills -
2017 - 2019
Century College
Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies -
2011 - 2016
North Branch Senior High School
High School Diploma, Regular/General High School
Community
