Servicing & Operations Manager

• May 2020 - Present

Leading a Customer Advocate team in the Real Estate Tech Industry in collaboration with our Leadership team. Now a remote position, I am responsible for hiring and developing employees, spearheading operational changes, and managing administrative duties.

Strategic Operations Account Manager

• Aug 2018 - Jun 2020

Facilitated partnerships with Real Estate Agents and Loan Officers. Handled account management, strategic planning, and traveled for in-person pitches with major brokerages and lenders.

Account Executive

• Apr 2017 - Aug 2018

Part of the Daily Servicing department within Operations. Provided Customer Service to consumers over the phone.

Accounts Payable Coordinator

• Jan 2015 - Jul 2016

As Accounts Payable Coordinator, I spoke with carriers and customers over the phone on a daily basis, confirming payments and answering all questions regarding our payments and policies. I was also responsible for approving and uploading all documents regarding carrier payment, as well as distributing all company payments weekly. I performed numerous other office tasks, such as filing, faxing, scanning, mailing, and directing calls. As Accounts Payable Coordinator, I spoke with carriers and customers over the phone on a daily basis, confirming payments and answering all questions regarding our payments and policies. I was also responsible for approving and uploading all documents regarding carrier payment, as well as distributing all company payments weekly. I performed numerous other office tasks, such as filing, faxing, scanning, mailing, and directing calls.

Senior Resident Assistant (SRA)

• Jun 2014 - Aug 2014

Managed and trained 30 Resident Assistants, working directly under Dean of Residential Life with fellow SRA. Responsibilities included running daily meetings, aiding and evaluating Resident Assistants, and leading multiple committees. Managed and trained 30 Resident Assistants, working directly under Dean of Residential Life with fellow SRA. Responsibilities included running daily meetings, aiding and evaluating Resident Assistants, and leading multiple committees.

Peer Tutor

• Jan 2012 - May 2014

Tutored University students in writing across various disciplines, including business writing, rhetorical analysis, and lab reports. Met with Writing Center committees weekly. Accumulated valuable experience working one-on-one with clients. Tutored University students in writing across various disciplines, including business writing, rhetorical analysis, and lab reports. Met with Writing Center committees weekly. Accumulated valuable experience working one-on-one with clients.

Resident Assistant

• Jul 2011 - Aug 2011

Responsible for supervising 16 students aged 12-17 for two consecutive three-week summer sessions. Was responsible for knowing all rules for student code of conduct. Ran daily activities. Worked 2011, 2012, 2013, 2014 (Senior Resident Assistant) Responsible for supervising 16 students aged 12-17 for two consecutive three-week summer sessions. Was responsible for knowing all rules for student code of conduct. Ran daily activities. Worked 2011, 2012, 2013, 2014 (Senior Resident Assistant)

Concessions Employee

• May 2009 - Jun 2010