Experience

GTT

• Guyana
• Telecommunications
• 300 - 400 Employee

• Business Development Manager

  • Jul 2022 - Present

  Prospect for new clients via sales calls, direct mail, email and at social networking events. Aggressively go after sales leads generated through retail stores, research, promotional events or referral from customers to meet or exceed sales targets. Build and Maintain strong, long-lasting customer relationships in the Top Tier business portfolio. Proactively work to improve customer experience by keeping current with the latest developments in industry, identifying best-in-class business processes and practices. Assist in developing and implementing sales strategies to achieve the department’s goals. Update and track leads daily using Salesforce CRM tool. Show less



GTT

• Guyana
• Telecommunications
• 300 - 400 Employee

• Corporate Account Manager

  • Sep 2019 - Jul 2021

  I was responsible for proactively managing and growing key relationships within the company's top commercial/corporate/government clients. As Account Manager I was also required to manage my portfolio of customers, identify upsell/cross-sell business opportunities and follow through to close sale or resolve issues. The management of all aspects of the client relationship including all interactions or hand-off to other areas, as required. Some my duties specifically focused on: Building and maintaining the assigned portfolio, by fostering strong, long-lasting customer relationships and monitoring account performances.Monitoring account performance trends to identify sale opportunities or declining performance and the implementation of remedial actions.Develop and propose effective solutions to fulfill business clients’ needsProactively work to improve customer experience by keeping current with the latest developments in industry, identifying best-in-class business processes and practicesManage the sales process at each stage - from solicitation, pricing, acquisition, sale delivery, and post-sale follow up.Organize or participate in activities, conferences, information seminars and community events to help promote the company’s brand. Show less

• Small Business Officer

  • Feb 2019 - Sep 2019

  Cold sales calls and visits for the sale of ICT solutions specifically tailored to Small and Medium Enterprises.Relationship management and product troubleshooting support.



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Corporate Banking Officer - Online Channels

  • Mar 2016 - Nov 2017

  Global Transaction Banking Officer - with responsibility for online banking and merchant training and management.

• Personal Banking Representative

  • Apr 2014 - Mar 2016

• Bank Teller

  • Oct 2012 - Apr 2014