Vice President of Client Success

• Feb 2022 - Present

Overall Management of day-to-day operations, guiding and supervising all Managers and their respective team members.» Creation, oversight, and management of over 50 multi-channel campaigns and key decision-maker on all marketing strategies - from effective lead generation, end-to-end prospect lifecycle processes, and client success.» Overall client relationship management - building and improving client relationships with new and existing clients.» Data management expert - Responsible for CRM conceptualization and maintenance along with other key reports that help the organization measure the effectiveness of current strategies. Show less

Senior Account Manager

• Apr 2021 - Feb 2022

Partner

• Apr 2021 - Present

The Purple Dish Group is a nationally renowned food company in the Philippines that offers a wide variety of services including but not limited to: » Private and Corporate Catering » Corporate Food Concession » Deliveries for small and large food orders Purple Dish Group has served an assortment of clients such as Universities, Government Organizations, Mass Media Companies, and some of the largest Private Corporations in the Philippines. The Purple Dish Group is a nationally renowned food company in the Philippines that offers a wide variety of services including but not limited to: » Private and Corporate Catering » Corporate Food Concession » Deliveries for small and large food orders Purple Dish Group has served an assortment of clients such as Universities, Government Organizations, Mass Media Companies, and some of the largest Private Corporations in the Philippines.

Operations Manager

• Apr 2017 - Apr 2021

» Overall Management of over 150+ Rank and File Employees and their respective Team Managers to meet client expectations while remaining consistent with a people-centric approach. » Devised, deployed and monitored processes to boost long-term business success and increase profit levels. » Strengthened performance metrics tracking and analysis. » Senior Operations Manager from March until August of 2020 tasked with the Program's overall health. » Overall Management of over 150+ Rank and File Employees and their respective Team Managers to meet client expectations while remaining consistent with a people-centric approach. » Devised, deployed and monitored processes to boost long-term business success and increase profit levels. » Strengthened performance metrics tracking and analysis. » Senior Operations Manager from March until August of 2020 tasked with the Program's overall health.

Team Leader

• Nov 2014 - Apr 2017

» Overall Management of 17 Rank and File Employees thru effective communication, coaching, training and development. » Creation and continuous improvement of the Site's Dashboard. Presenting analytics and performance drilldowns on all levels of the organization. » Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations. » Overall Management of 17 Rank and File Employees thru effective communication, coaching, training and development. » Creation and continuous improvement of the Site's Dashboard. Presenting analytics and performance drilldowns on all levels of the organization. » Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations.

Account Resolutions Specialist

• Apr 2013 - Nov 2014

Customer Sales Associate

• May 2012 - Apr 2013