Adrian Gilbert
Managing Director at SX3 Claims Ltd- Claim this Profile
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Bio
Ben Hughes
Having worked with a number of consultants in my years in general insurance, I have found Adrian and SX3 to have the most comprehensive offering when it comes to Claims Management. From Claims Handling to Data Analysis to Procurement to Audit and everything in between, Adrian and his team of associates have a deep understanding of the market and a very current view of the practices and processes required to run an optimum Claims Operation. The knowledge base at SX3 is constantly refreshed to stay in touch with the latest regulations and innovations influencing the marketplace. Adrian’s knowledge crosses over into the Broker and Underwriter relationship with Claims and spans multiple products. From a personal perspective it is my view that if you have a Claims specific problem or requirement then Adrian and SX3 are far better placed than traditional large consultancy firms to offer you a tailored cost effective solution.
Ben Hughes
Having worked with a number of consultants in my years in general insurance, I have found Adrian and SX3 to have the most comprehensive offering when it comes to Claims Management. From Claims Handling to Data Analysis to Procurement to Audit and everything in between, Adrian and his team of associates have a deep understanding of the market and a very current view of the practices and processes required to run an optimum Claims Operation. The knowledge base at SX3 is constantly refreshed to stay in touch with the latest regulations and innovations influencing the marketplace. Adrian’s knowledge crosses over into the Broker and Underwriter relationship with Claims and spans multiple products. From a personal perspective it is my view that if you have a Claims specific problem or requirement then Adrian and SX3 are far better placed than traditional large consultancy firms to offer you a tailored cost effective solution.
Ben Hughes
Having worked with a number of consultants in my years in general insurance, I have found Adrian and SX3 to have the most comprehensive offering when it comes to Claims Management. From Claims Handling to Data Analysis to Procurement to Audit and everything in between, Adrian and his team of associates have a deep understanding of the market and a very current view of the practices and processes required to run an optimum Claims Operation. The knowledge base at SX3 is constantly refreshed to stay in touch with the latest regulations and innovations influencing the marketplace. Adrian’s knowledge crosses over into the Broker and Underwriter relationship with Claims and spans multiple products. From a personal perspective it is my view that if you have a Claims specific problem or requirement then Adrian and SX3 are far better placed than traditional large consultancy firms to offer you a tailored cost effective solution.
Ben Hughes
Having worked with a number of consultants in my years in general insurance, I have found Adrian and SX3 to have the most comprehensive offering when it comes to Claims Management. From Claims Handling to Data Analysis to Procurement to Audit and everything in between, Adrian and his team of associates have a deep understanding of the market and a very current view of the practices and processes required to run an optimum Claims Operation. The knowledge base at SX3 is constantly refreshed to stay in touch with the latest regulations and innovations influencing the marketplace. Adrian’s knowledge crosses over into the Broker and Underwriter relationship with Claims and spans multiple products. From a personal perspective it is my view that if you have a Claims specific problem or requirement then Adrian and SX3 are far better placed than traditional large consultancy firms to offer you a tailored cost effective solution.
Credentials
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Fellow of the Institute of Consulting
Institute of Consulting
Experience
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Managing Director
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Nov 2014 - Present
SX3 is a management consultancy that specialises in insurance claims management. With its UK wide network of Associates, SX3 provides independent expert advice to claims operations and their supply chains on a wide range of issues including performance analysis, leakage, reserving, conduct risk, quality assurance, competitor analysis and emerging trends. SX3 also provides a range of resourcing solutions including candidate search and screening, interim placements, mentoring and career advice for those facing redundancy.
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BGL Group
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United Kingdom
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Financial Services
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100 - 200 Employee
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Claims Director
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Aug 2012 - Nov 2014
BGL established a Gibraltar based motor insurer – Coral Underwriting. My role was to set up and develop Coral Insurance - a separate company that manages the claims on behalf of Coral Underwriting.Key responsibilities included the establishment of a flexible and scalable claims operation, professional and proactive handling approaches, embedding a culture of empowerment and high performance, and development of market leading processes / supply chain / IT and technical standards. BGL established a Gibraltar based motor insurer – Coral Underwriting. My role was to set up and develop Coral Insurance - a separate company that manages the claims on behalf of Coral Underwriting.Key responsibilities included the establishment of a flexible and scalable claims operation, professional and proactive handling approaches, embedding a culture of empowerment and high performance, and development of market leading processes / supply chain / IT and technical standards.
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Business Strategy Development Manager
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Jun 2009 - Jun 2012
The role provided leadership and coordination for key strategies with application across multiple classes of business and across claims and underwriting. Examples included major client servicing, CRM tools, broker relations and Industry Sector specific insurance propositions. In addition I established a cross class counter-fraud strategy for Claims, and managed Legal Expenses claims. The role provided leadership and coordination for key strategies with application across multiple classes of business and across claims and underwriting. Examples included major client servicing, CRM tools, broker relations and Industry Sector specific insurance propositions. In addition I established a cross class counter-fraud strategy for Claims, and managed Legal Expenses claims.
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QBE
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Head of UK Casualty & Property Claims
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2007 - 2009
The role was responsible for leading a claims operation comprised approx 120 staff, based in multiple locations (incl. home based Claims Inspectors), servicing 20000+ claims per year.
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Head of Motor Claims
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2005 - 2007
The role was responsible for leading a claims operation comprised approx 250 staff, based in multiple locations, servicing 70000+ claims per year. In addition, I managed Extended Warranty claims worldwide.
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Ensign Motor Policies
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United Kingdom
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Software Development
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Claims Manager
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1996 - 2005
The Ensign motor business grew from £20m to £240m in just 10 years, bringing significant challenges in terms of growth and change management. Reporting to the Claims Director, I was responsible for technical claims strategy, developing processes and establishing and managing specialist teams as appropriate. I was also responsible for Claims Supply Chain and Reserving management. The Ensign motor business grew from £20m to £240m in just 10 years, bringing significant challenges in terms of growth and change management. Reporting to the Claims Director, I was responsible for technical claims strategy, developing processes and establishing and managing specialist teams as appropriate. I was also responsible for Claims Supply Chain and Reserving management.
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Endsleigh Insurance
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United Kingdom
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Insurance
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Team Leader
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1992 - 1996
Delivering claims management services to insurers under delegated authority, I was responsible for delivery of claims service, dealing with individual performance objectives, performance counselling, training and appraisals. In addition I was responsible for monitoring quality of output, high-level complaint handling and meeting with auditors and insurer clients. Delivering claims management services to insurers under delegated authority, I was responsible for delivery of claims service, dealing with individual performance objectives, performance counselling, training and appraisals. In addition I was responsible for monitoring quality of output, high-level complaint handling and meeting with auditors and insurer clients.
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Prudential Assurance
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Malaysia
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Insurance
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700 & Above Employee
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Claims Handler
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Sep 1986 - Nov 1992
Handling claims for multiple business lines including Household, Motor, Travel, Personal Accident, Public & Employers Liability and Commercial Property as well as training and supervision of new recruits. Handling claims for multiple business lines including Household, Motor, Travel, Personal Accident, Public & Employers Liability and Commercial Property as well as training and supervision of new recruits.
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Education
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1981 - 1986
Southend High Grammar School for Boys
Community
