Adrian Garcia

Service Desk Engineer at Pia
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Credentials

  • Diploma of IT
    University of Wollongong
    Nov, 2021
    - Nov, 2024
  • Microsoft Azure Security Technologies (AZ-500) Cert Prep: 1 Manage Identity and Access
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Cybersecurity Foundations
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Learning to Be Assertive
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Time Management Fundamentals
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Administrative Professional Tips
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Agreements for Success in Global Projects
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Azure Administration: Manage Identities
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Communication within Teams
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Creative Collaboration
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Exam Prep: Microsoft Azure Fundamentals (AZ-900)
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Administrative Professional Foundations
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Asserting Yourself, an Empowered Choice
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Being an Effective Team Member
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Boosting Your Team's Productivity
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Building Resilience
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Cultivating Mental Agility
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Customer Service: Serving Internal Customers
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Developing Assertive Leadership
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Guy Kawasaki on Turning Life Wisdom into Business Success
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Holding Yourself Accountable
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • How to Be an Adaptable Employee during Change and Uncertainty
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Inspirational Leadership Skills: Practical Motivational Leadership
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Leading Yourself
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Leading from the Middle
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Leading with Innovation
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Learning ITIL®
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Managing Stress for Positive Change
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Managing Your Energy
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Putting ITIL® into Practice: Problem Management Techniques
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Time Management Tips
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Using Emotions to Leverage and Accelerate Change: A Guide for Leaders
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Using Questions to Foster Critical Thinking and Curiosity
    LinkedIn
    Dec, 2020
    - Nov, 2024

Experience

  • Pia
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Engineer
      • Oct 2022 - Present

  • ITonCloud
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Engineer
      • Nov 2021 - Oct 2022

      Worked on the Service Desk providing IT support to multiple clients, working with Citrix virtual machines and providing support through cloud based applications and servers, learning concepts such as Active Directory, Exchange and Microsoft 365. Worked in infrastructures that were on prem/ on cloud/ and hybrid company environments. Skills attained: Windows server, file permissions, user accounts, file and printer sharing basic level 1 - 2 concepts Worked on the Service Desk providing IT support to multiple clients, working with Citrix virtual machines and providing support through cloud based applications and servers, learning concepts such as Active Directory, Exchange and Microsoft 365. Worked in infrastructures that were on prem/ on cloud/ and hybrid company environments. Skills attained: Windows server, file permissions, user accounts, file and printer sharing basic level 1 - 2 concepts

  • Virtual IT Group
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Officer Cadet
      • Dec 2020 - Nov 2021

      Service Desk - Phone calls - Ticket management - Level 0 - 1 Support Service Desk - Phone calls - Ticket management - Level 0 - 1 Support

  • NEC Australia
    • Australia
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Computer Engineer
      • Jul 2019 - Jul 2019

      I did work experience working and learning from employees in the I.T Field for 3 days, starting from level 1 service desk then moving on to level 2 and level 3 computer engineers. I did work experience working and learning from employees in the I.T Field for 3 days, starting from level 1 service desk then moving on to level 2 and level 3 computer engineers.

  • MMJ Real Estate
    • Australia
    • Real Estate
    • 100 - 200 Employee
    • Real Estate Agent
      • Apr 2018 - Apr 2018

      Work experience for 3 days working as a real estate agent. Work experience for 3 days working as a real estate agent.

  • SKY developments
    • Wollongong Area
    • Carpenter
      • Mar 2018 - Mar 2018

      I did 5 days work experience working as a carpenter I did 5 days work experience working as a carpenter

Education

  • University of Wollongong
    Diploma of IT, Information Technology
    2021 - 2022
  • Edmund rice college
    Na, Na
    2015 - 2020

Community

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