Experience

NOCN Group

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Examinations Officer

  • Jun 2022 - Present

• Product Development Officer - Assessments

  • Jan 2020 - Jul 2022

• Test Analyst

  • Sep 2019 - Jan 2020



Shared Services Connected Ltd

• United Kingdom
• Government Administration
• 700 & Above Employee

• Test Support Analyst

  • Feb 2019 - Jan 2020

  In February 2019 CITB outsourced the majority of its enabling functions to a support partner, SSCL, therefore my role TUPE’d over. My responsibilities remained the same. In February 2019 CITB outsourced the majority of its enabling functions to a support partner, SSCL, therefore my role TUPE’d over. My responsibilities remained the same.



CITB

• United Kingdom
• Construction
• 700 & Above Employee

• Test Support Analyst

  • Sep 2015 - Jan 2019

  Responsible for all tests activities for any given project or IT change through robust planning and the application of best practice. This includes the planning, design and execution of all test phases, conversion of business requirements to test scenarios, defect management, organising UAT with end users and post-implementation support.

• Customer Excellence Systems Co-ordinator

  • Jul 2014 - Aug 2015

  To support the Customer Excellence Manager in the delivery and maintenance of the Cskills Awards systems and system developments

• Product Technician

  • Sep 2011 - Jul 2014

  Providing administrative support to managers, teams and projects within the department to develop qualifications and to deliver customer excellence.

• Customer Coordinator

  • May 2002 - Sep 2011

  Responsibility for the delivery of a professional customer service – exceeding customer’s expectations, taking ownership of customer enquiries aiming at ensuring customer satisfaction and loyalty.