Experience

Prince George's County, Maryland

• Government Administration
• 200 - 300 Employee

• Community Development Assistant

  • Oct 2018 - Present

  Prince George’s County Project HIRE Disability Apprenticeship Program (Department of Family Services) Prince George’s County Project HIRE Disability Apprenticeship Program (Department of Family Services)



Prince George's County, Maryland

• Government Administration
• 200 - 300 Employee

• Transportation Scheduler

  • Oct 2016 - 2018

  • Reviewed files, records, and other documents to obtain information to respond to requests • Typed, formatted, proofread and edited correspondence and other documents • Answered and addressed over 40 telephone inquiries a day, including Call-A-Bus reservations and complaints • Provided patrons, mostly constituents over 60 years of age and the disabled, with an overview of the Call-A-Bus program as well as the Dialysis and Senior Transportation Services fixed route programs • Entered, retrieved, and updated around 140 reservations per week and exported weekly cumulative reports in the Trapeze transportation scheduling system • Extracted, compiled and tabulated data from existing records to be used in generating daily revenue mileage, hours and ridership transportation reports Show less



Prince George's County Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Substitute Teacher

  • Nov 2015 - Jun 2017



Prince George's County, Maryland

• Government Administration
• 200 - 300 Employee

• General Office Clerk

  • May 2015 - Dec 2015



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Sales Trainee

  • Mar 2015 - May 2015

  •Sales Trainee: Extensive training through the proven Fastenal School of Business. Training includes product knowledge, effective sales skills, POS system, Lean Sigma Six, Reporting, for the fastener industrial supply industry. •Store duties involved assisting of walk in customers, answering the phone. Handling customer orders to be delivered for the day. Packing the vending machine orders for delivery. Extensive knowledge of Fastenal’s POS computer system. •Outside sales consisted of delivering customer orders in the company vehicle. •Filling Fastenal vending machines. Knowledge of Fastenal’s vending solutions software. •Visiting existing customers to fulfill current order needs, and potential customers to generate new business and sales opportunities. •Acquired new accounts through cold calling. Show less



Grainger

• United States
• Retail Office Equipment
• 700 & Above Employee

• Territory Sales Representative

  • Aug 2013 - Aug 2014

  Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list. • Learned customer's business inside and out to provide solutions and build rapport using a consultative sales approach • Effectively communicated total cost, consolidation, and the value of partnership to help customer reduce cost and increase efficiency • Built long-term, productive, and mutually beneficial relationships with customers • Acquiree, maintained, and expanded knowledge of Grainger's products and services, competitor's products, and the market in order to meet customer's needs as well as achieve assigned sales targets • Maximized revenue and profits by selling to existing customers and acquiring new business • Continually seeked opportunities to be the customer's first choice by introducing relevant solutions as new needs/opportunities arise • Met or exceeded established territory goal • Managed a defined set of 300+ current customers, engaging in continual selling efforts to enhance the value of Grainger and expand revenue opportunities. • Organized and planned territory for efficient and productive coverage • Followed up with customers in a timely manner during pre and post sales efforts • Develop pre-call plans and identify a business goal for each visit • Identify decision makers and key contacts in each account and maintained a professional relationship Show less



Simon Property Group

• United States
• Real Estate
• 700 & Above Employee

• Guest Service Representative

  • Aug 2012 - Jul 2013

  • Provided top notch customer service to all customers at the Fashion Centre at Pentagon City • Promoted and sold American Express Simon Gift Cards, Ticketmaster tickets • Promptly received telephone calls and communicating security issues • Engaged and answered all customer and visitor questions • Staffed mall events and promoting marketing events with Simon Mall retailers • Provided top notch customer service to all customers at the Fashion Centre at Pentagon City • Promoted and sold American Express Simon Gift Cards, Ticketmaster tickets • Promptly received telephone calls and communicating security issues • Engaged and answered all customer and visitor questions • Staffed mall events and promoting marketing events with Simon Mall retailers



Prince Georges County Community Television

• Largo, Maryland

• Production Volunteer

  • May 2012 - Aug 2012

  • Produced graphics for on air evening news. • Operated camera for news and various shows. • Setup and breakdown of television set. • Captured and uploaded video to social media websites. • Assisted in the studio as needed. • Produced graphics for on air evening news. • Operated camera for news and various shows. • Setup and breakdown of television set. • Captured and uploaded video to social media websites. • Assisted in the studio as needed.



Norwich University

• Higher Education
• 700 & Above Employee

• Student Producer

  • Aug 2008 - May 2012

  Worked on and helped lead a team of over forty students in all aspects of video production• Developed strong communication and listening skills through interaction with clients, coworkers, and interview sources• Completed multiple projects simultaneously while meeting strict deadlines and prioritizing tasks• Developed strong teamwork skills during the production process through joint planning, filming, drafting, and editing

• Staff Writer

  • Aug 2009 - May 2011

  • Researched and covered Norwich University’s’ sporting events including football, basketball, soccer, baseball, tennis, rugby, women’s hockey and men’s hockey• Wrote articles for publication. learned the basic principles of journalism• Submitted story ideas and photography

• Radio Disc Jockey

  • Aug 2009 - May 2010

  WNUB Disc JockeyNorwich University Radio Station WNUB 88.3• Scripted and recorded voice-overs, commercials, public service announcements, and news writing/reporting• Honed public speaking skills on a live-air show• Multi-tasked while running a complicated radio studio with many operating components