Adrian Crivăț

IT Multitask Support Officer at Centralised Raiffeisen International Services & Payments
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Contact Information
us****@****om
(386) 825-5501
Location
Bucharest, Bucharest, Romania, RO
Languages
  • Engleză Professional working proficiency

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Credentials

  • Create and Manage Cloud Resources
    Google Cloud Skills Boost
    Nov, 2021
    - Oct, 2024
  • Google Cloud Essentials
    Google Cloud Skills Boost
    Nov, 2021
    - Oct, 2024
  • Google Cloud Fundamentals: Core Infrastructure
    Google Cloud Skills Boost
    Nov, 2021
    - Oct, 2024
  • Perform Foundational Infrastructure Tasks in Google Cloud
    Google Cloud Skills Boost
    Nov, 2021
    - Oct, 2024
  • CyberOps Associate
    Cisco
    Sep, 2021
    - Oct, 2024
  • European Computer Driving Licence
    ECDL ROMANIA
    Mar, 2014
    - Oct, 2024

Experience

  • Centralised Raiffeisen International Services & Payments
    • Romania
    • IT System Data Services
    • 1 - 100 Employee
    • IT Multitask Support Officer
      • Oct 2022 - Present

      - Providing 1st level of support, effective dealing with tickets submitted by network banks (NWBs) via professional helpdesk tool; - Testing of new applications/interfaces according to the predefined test cases, as deemed by the running projects; - Ensures SOD/EOD applications monitoring as per in force working procedures, during the working day; - Preparation & maintenance of operating documentation; - Service Level reporting to the customers incl. maintenance/administration of the helpdesk tool; - Providing ad hoc reports to Management. Show less

  • SEARCH DUBLEM S.R.L.
    • IT Support
      • Mar 2022 - May 2022

      Responsibilities: - Installed and configured Microsoft Windows on working stations; - Installed and configured Microsoft Office on working stations; - Setted up the Microsoft Outlook with the specific informations for the employees; - Configured the accounting applications on working stations; - Configured the AD (Active Directory) on working stations; - Made a backup of the important data for every working station. Responsibilities: - Installed and configured Microsoft Windows on working stations; - Installed and configured Microsoft Office on working stations; - Setted up the Microsoft Outlook with the specific informations for the employees; - Configured the accounting applications on working stations; - Configured the AD (Active Directory) on working stations; - Made a backup of the important data for every working station.

    • Practical Training
      • Feb 2021 - May 2021

      Responsibilities: - Submitted F150 form and enrolled customers in SPV; - Updated the SAGA database by removing the companies that have finished the contract; - Checked that the fiscal declarations and receipts are loaded correctly in CRM application; - Submitted F151 form and withdrew customers from SPV; - Enrolled new customers in SAGA database; Responsibilities: - Submitted F150 form and enrolled customers in SPV; - Updated the SAGA database by removing the companies that have finished the contract; - Checked that the fiscal declarations and receipts are loaded correctly in CRM application; - Submitted F151 form and withdrew customers from SPV; - Enrolled new customers in SAGA database;

  • Electronic Arts (EA)
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • QA Tester II
      • Aug 2019 - Sep 2019

      Responsibilities:- Reported, tracked and regressed issues in JIRA Database;- Handled and completed Ad-Hoc request;- Provided with support and information to the less experienced team members and newcomers;- Provided important instruments for example Confluence Database for our project to the less experiencedteam members and newcomers;- Coordinating and helping the coverage team to complete daily goals;- Providing the newcomers with project details and teaching them the tools used on daily basis, testprocedures and QA process elements;- Provided constant feedback, pointing the weak and strong points of the EA products;- Shared tasks for the regression team members to complete daily goals;- Shared tasks for the coverage team members to complete daily goals;- Sent reports to team leaders, project leaders and developers with regression progress.Project:- Battlefield V Show less

    • QA Tester I
      • Jul 2018 - Jul 2019

      Responsibilities:- Reported, tracked and regressed issues in JIRA Database;- Handled and completed Ad-Hoc request;- Provided with support and information to the less experienced team members and newcomers; - Provided important instruments for example Confluence Database for our project to the less experiencedteam members and newcomers;- Coordinating and helping the coverage team to complete daily goals;- Providing the newcomers with project details and teaching them the tools used on daily basis, testprocedures and QA process elements;- Provided constant feedback, pointing the weak and strong points of the EA products.Project:- Battlefield V Show less

Education

  • Academia de Studii Economice din București
    Studii de licență, Facultatea de Business și Turism
    2019 - 2022
  • Universitatea POLITEHNICA din București
    2015 - 2017
  • Liceul Teoretic „Alexandru Ioan Cuza" Bucuresti
    Bacalaureat, Matematică și informatică
    2011 - 2015

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