Experience

Boeing Intelligence & Analytics

• United States
• Defense and Space Manufacturing
• 300 - 400 Employee

• System Engineer

  • May 2023 - Present



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Field Service Technician

  • Jun 2019 - May 2023

  Huntsville, Alabama Area • Maintained & Configured 400+ Laptop & Desktop assets. • Perform yearly audits on 800+ parts to ensure inventory operation guidelines are met. • Serviced and resolved software/hardware issues on desktop & laptops. • Strong problem solving and critical thinking skills. • Advanced knowledge of security solutions such as Defender and Trelix. • Mastered incident response and incident investigation with a 95% or better resolution rate. • Identified & resolved hardware/software… Show more • Maintained & Configured 400+ Laptop & Desktop assets. • Perform yearly audits on 800+ parts to ensure inventory operation guidelines are met. • Serviced and resolved software/hardware issues on desktop & laptops. • Strong problem solving and critical thinking skills. • Advanced knowledge of security solutions such as Defender and Trelix. • Mastered incident response and incident investigation with a 95% or better resolution rate. • Identified & resolved hardware/software issues with all Dell supported Boeing assets. Show less



Limestone County Schools

• Technical Specialist

  • Jul 2018 - Jun 2019

  • Provide It support for over 600+ students and teachers from high school down to the elementary school level. • Installing, configuring, maintaining and verifying functionality of 300+ computer hardware assets & peripheral devices. • Coordinate a maintenance program to ensure proper usage of technology systems and equipment. • Installation and configuring of network equipment. • Provide necessary training to local staff to ensure effective operation of equipment. •… Show more • Provide It support for over 600+ students and teachers from high school down to the elementary school level. • Installing, configuring, maintaining and verifying functionality of 300+ computer hardware assets & peripheral devices. • Coordinate a maintenance program to ensure proper usage of technology systems and equipment. • Installation and configuring of network equipment. • Provide necessary training to local staff to ensure effective operation of equipment. • Communicates bi-directionally regarding status of IT incidents to service desk, IT support coordinators within the school district. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Advocate

  • Oct 2016 - Jul 2018

  Huntsville, Alabama Area Used Troubleshooting skills to resolve customer issues and assisted customers on a Tier 1 Support level with connecting their mobile devices with their laptops, desktops, and other mobile devices • Provided operational suggestions to management concerning standards, goals and objectives on how to best serve Verizon customers. • Lead team huddles regarding daily objectives and goal • Used great communications skills to resolve customer issues in a timely… Show more Used Troubleshooting skills to resolve customer issues and assisted customers on a Tier 1 Support level with connecting their mobile devices with their laptops, desktops, and other mobile devices • Provided operational suggestions to management concerning standards, goals and objectives on how to best serve Verizon customers. • Lead team huddles regarding daily objectives and goal • Used great communications skills to resolve customer issues in a timely manner • Instructed customers on how to resolve their mobile & computing issues by leading them through step by step processes in a way that it easily understood.

• Experience Specialist

  • Aug 2014 - Oct 2016

  Huntsville, Alabama Area Used my knowledge of mobile device operation to conduct workshops to teach customers how to operate and maintain their mobile device. • Helped decreased business return rates year over year. • Used interpersonal and professional skills to help customer become more comfortable with their electronic devices. • Responsible for resolving customer issues and delivering an individual or group education experience.



C Spire

• Account Service Representative

  • Feb 2013 - Jul 2014

  West Point, MS. Marketed and promoted the purchase of mobile products to satisfy the customer’s personal and commercial needs. • Achieved the sales goals and customer satisfaction standards. • Managed and sold C-Spire services to new and existing customers. • Troubleshooting customer mobile OS systems, both apple and android devices, for proper operation.



MetroCast Business Services

• Business Account Executive

  • Jun 2009 - Dec 2012

  Starkville, MS. Develop leads, contact prospects, schedule appointments and closed sales opportunities to help the profitability of the company. • Asset business current network setup to verify the compatibility of Metrocast products and services. • Demonstrated knowledge of various network technologies including PBX systems, Fiber Optics, and Network cabling. • Assisted customers with small office setups including the configuration of network printers and insuring… Show more Develop leads, contact prospects, schedule appointments and closed sales opportunities to help the profitability of the company. • Asset business current network setup to verify the compatibility of Metrocast products and services. • Demonstrated knowledge of various network technologies including PBX systems, Fiber Optics, and Network cabling. • Assisted customers with small office setups including the configuration of network printers and insuring that all network connections are functioning properly Show less