Project Manager\Senior Analyst

• Aug 2019 - Present

Business Analyst

• Jan 2018 - Apr 2018

Service Review Associate Wealth Management

• Mar 2017 - Aug 2017

Employed in contract role on Advice Review Project performing an analysis of client records and in order to determine if customers received their primary entitlements as clients of the CBA Wealth Management division. Performed engagement duties with various stakeholders to discuss outcomes and data analytics tasks. Employed in contract role on Advice Review Project performing an analysis of client records and in order to determine if customers received their primary entitlements as clients of the CBA Wealth Management division. Performed engagement duties with various stakeholders to discuss outcomes and data analytics tasks.

Business Analyst

• Nov 2016 - Feb 2017

Employed on a short term contract as part of Nexus Project, a project aimed at delivering a new suite of products targeted at professional segment customers. Worked on Fees & Charges BRD, Reporting BRD and KBC.ie/business contents as part of this engagement. Employed on a short term contract as part of Nexus Project, a project aimed at delivering a new suite of products targeted at professional segment customers. Worked on Fees & Charges BRD, Reporting BRD and KBC.ie/business contents as part of this engagement.

Business Analyst

• Feb 2014 - Apr 2016

I have worked across a wide range of IT projects in my role as Business Analyst in order to help BancTec reach their strategic objectives as they continue to grow their Irish Operations. Spearheaded the Introduction of workflow, MI and controls systems into the operation. Worked on team setting up a new operational centre in West Dublin. Currently working on the Future Clearing Programme in conjunction with UK Cheque and Credit Clearing, Implementing a new fraud system and assisting in establishing new business in Ireland. Some key experience from past projects; • Writing Business Cases with Quantitative and Qualitative analysis • Gathering requirements of the business • Communicating with stakeholders via meetings, conference calls, presentations • Writing key documentation such as Requirements and Functional Specifications. Ensuring they are understood prior to sign-off • Mapping processes from end to end • Overseeing Test planning and User Acceptance • Client Consultation • Implementing systems and recovery plans Show less

Bank Official

• Aug 2007 - Feb 2014

Acquired a vast amount of knowledge of integrated financial and IT systems working in the ATM and Clearing Operations department of AIB. Assisted in a huge amount of departmental change and company restructuring with the absorbtion of the NI and GB clearing operations alongside the Irish clearing operations. In addition outdated microfilming was replaced by image archiving. Experience from time in AIB; • Information processing and data quality • Balance and exchange of financial transactions • Management of risk and compliance agenda • Contingency testing live and offline at DR site • Involved in User Acceptance Testing on new initiatives • Monitoring performance of clearing system • Customer communication and resolving issues • Transaction Processing Systems Show less